About Us The Original Travel Company is a conscious travel brand that designs warm, well-organized holidays especially for senior citizens. We believe travel in the later years of life deserves extra care, patience, and heart - and everything we do, from planning to on-ground support, is built around kindness first. We're growing our team and looking for someone who can wear two hats - driving sales conversions and keeping our trip operations running smoothly - while treating every customer with the warmth they deserve.

Role Overview

We are looking for a proactive, warm, and genuinely people-first Sales & Operations Specialist to join our team remotely. Most of our customers are senior citizens, so this role calls for more patience, active listening, and gentleness than a typical sales/ops job.

You will be the first point of contact for many of our customers - understanding their needs with care and converting conversations into confirmed bookings - while also coordinating the operational details that make each trip happen seamlessly, from vendor bookings to itinerary confirmations.

A note on who we're looking for: Kindness and warmth aren't a nice-to-have here - they're core to how we work. Our customers may need things explained more than once, may prefer a phone call over a text, and deserve someone who never sounds rushed or impatient with them. If you naturally speak to elders with respect and softness, and find genuine joy in making someone feel taken care of, you'll fit right in.

Key Responsibilities

Sales

- Respond promptly and warmly to inbound customer inquiries via calls, WhatsApp, email, and social media - many of our customers appreciate a friendly voice on the phone over a quick text




- Patiently understand each customer's travel needs, comfort level, and any concerns, and recommend suitable packages/itineraries
- Follow up on leads and quotations with genuine care (never pushy) to convert them into confirmed bookings
- Maintain and update the sales pipeline/CRM with accurate lead status
- Achieve monthly sales targets while never compromising on how a customer is made to feel
- Build long-term, trust-based relationships with customers and their families for repeat business and referrals

Operations

- Coordinate with hotels, transport vendors, and local partners to confirm bookings, keeping senior-friendly needs (accessibility, comfort, pace) in mind
- Prepare clear, simple, and reassuring itineraries, vouchers, and travel documents that are easy for customers to follow
- Track bookings end-to-end and ensure timely payments and confirmations
- Handle on-trip customer support with empathy and quick problem-solving, especially in situations that may feel stressful for an elderly traveler
- Maintain records of vendor rates, availability, and contracts
- Coordinate with the finance team for invoicing and payment reconciliation

Requirements
- 1–2 years of experience in travel sales, operations, or a related customer-facing role (travel industry experience preferred but not mandatory)
- A warm, patient,



and empathetic communication style - you genuinely enjoy speaking with and caring for elderly customers
- Strong communication skills (written and verbal), with the patience to explain things more than once if needed
- Comfortable working with CRM tools, Excel/Google Sheets, and WhatsApp Business
- Valuable negotiation and vendor coordination skills
- Self-motivated and able to work independently in a remote setup
- Strong attention to detail and organizational skills
- Calm and steady under pressure, especially during peak booking seasons or when a customer needs extra reassurance

Good to Have
- Existing knowledge of domestic/international travel destinations
- A network of travel vendor contacts
- Prior experience working with or caring for senior citizens (customer service, healthcare, hospitality, or even personally) - this is a big plus

What We Offer
- Fully remote / work-from-home role
- Performance-based incentives on top of fixed salary
- The chance to be part of a conscious, purpose-driven brand where kindness is genuinely part of the , not just a value on a wall
- Meaningful work - you'll help elders experience travel with dignity, ease, and joy
- Flexible, collaborative team culture
- Added bonus: if it interests you, there's an opportunity to step into a Tour Manager role down the line - travel with our groups, explore new places and countries, and be the warm, reassuring presence our customers experience firsthand on the ground

How to Apply Interested candidates can send their resume to [email protected] with the subject line "Application - Sales & Operations Specialist."

📌 Sales & Operations Specialist (India)
🏢 The Original Travel
📍 India