Job brief /n We are looking for a skilled sales operations executive to oversee the /n relationships of the company with its most important clients. You will be /n responsible for obtaining and maintaining long term key customers by /n comprehending their requirements. /n The ideal candidate will be be apt in building robust relationships with /n strategic customers. You will be able to identify needs and requirements /n to promote our company’s solutions and achieve mutual satisfaction. /n The goal is to contribute in sustaining and growing our business to /n achieve long-term success.
/n /n Responsibilities /n Develop trust relationships with a portfolio of major clients to ensure /n they do not turn to competition /n Acquire a thorough understanding of key customer needs and /n requirements /n Expand the relationships with existing customers by continuously /n proposing solutions that meet their objectives /n Ensure the correct products and services are delivered to customers in /n a timely manner /n Serve as the link of communication between key customers and internal /n teams /n Resolve any issues and problems faced by customers and deal with /n complaints to maintain trust /n Play an integral part in generating new sales that will turn into long- /n lasting relationships /n Prepare regular reports of progress and forecasts to internal and /n external stakeholders using key account metrics