SALES & OPERATIONS MANAGER

Company/Organization: Shri Gopal Sewa Dham Trust

Property: Sewa Dham Inn

Location: Sector 11, Rohini, Delhi

Salary: 40,000 50,000 per month

Employment Type: Full-time

ROLE OVERVIEW

We are looking for a highly experienced, target-oriented and responsible Sales & Operations Manager who can independently manage the sales pipeline as well as the day-to-day operations of the trust.

The ideal candidate should be an excellent communicator and salesperson with a strong track record of lead management, follow-ups, negotiation and conversion. Along with sales capabilities, the person must have strong people-management, operational and execution skills.

The candidate will be responsible for ensuring that every valuable lead generated through advertisements and other channels is handled professionally and converted wherever possible, while simultaneously ensuring smooth day-to-day functioning of the property.

The candidate must also take the time to understand the history, purpose, values and working principles of the Hindu religious trust associated with Sewa Dham Inn and ensure that staff, guests and operations are managed accordingly.

1. SALES & LEAD CONVERSION

- Take complete ownership of leads generated through Google, Meta Ads, WhatsApp, phone calls, website enquiries and other marketing channels.
- Respond to incoming leads quickly and professionally.
- Understand the customer's actual requirement instead of simply providing basic information.
- Qualify leads based on requirement, budget, dates, group size and purpose of stay/event.
- Follow up consistently with serious prospects until a clear outcome is achieved.
- Maintain a structured follow-up system so that no valuable lead is lost because of poor follow-up.
- Convert qualified leads into confirmed bookings, room sales, group bookings, events or other applicable business.
- Handle negotiations professionally while protecting the hotel's commercial interests.
- Understand customer objections and develop effective ways to overcome them.
- Build relationships with repeat customers, corporate clients, travel agents, event organizers and other potential sources of business.
- Track the complete sales funnel from Lead Contact Follow-up Negotiation Confirmation Revenue.
- Monitor lead quality and identify which advertising channels are generating genuine business.
- Coordinate with the marketing/advertising team and provide feedback on lead quality and conversion.
- Prepare regular sales reports covering leads received, follow-ups, conversions, lost leads and revenue generated.

1. PEOPLE & STAFF MANAGEMENT

- Manage the on-ground team with maturity, discipline and professionalism.
- Allocate responsibilities clearly and ensure proper execution.
- Monitor staff performance and productivity.
- Train and guide employees wherever required.
- Create accountability within the team instead of personally doing every task.
- Handle staff conflicts and operational disagreements intelligently.




- Ensure that employees maintain appropriate behaviour with guests and visitors.
- Identify underperformance and take corrective action.
- Build a team culture based on discipline, respect, responsibility and service quality.

1. UNDERSTANDING THE TRUST & ITS VALUES

- Take time to understand the history, purpose, activities and values of the religious trust associated with Sewa Dham Inn.
- Understand the distinction between operating a conventional commercial hotel and managing a property connected with a religious/social trust.
- Ensure that commercial objectives are achieved without compromising the organization's values and principles.
- Represent the organization respectfully when dealing with guests, staff, vendors and external parties.
- Ensure that employees understand and follow the property's operational and behavioural expectations.
- Handle sensitive situations with maturity, patience and good judgement.

1. REVENUE & BUSINESS DEVELOPMENT

- Take responsibility for achieving monthly sales and revenue targets.
- Identify current opportunities for increasing occupancy and revenue.
- Develop relationships with local businesses, organizations, travel partners, event planners and other relevant sources.
- Explore opportunities for group bookings, institutional bookings, corporate stays, events and long-term requirements.
- Identify underutilized business opportunities and recommend practical strategies to management.
- Monitor competitors, pricing and local market conditions.
- Provide management with practical recommendations for increasing revenue and improving operations.

1. REPORTING & MANAGEMENT

- Submit regular sales and operational reports to management.
- Maintain accurate records of leads, conversions, bookings and revenue.
- Track daily operational issues and their resolution.
- Report important staff, guest or property-related issues to management.
- Analyse sales performance and identify bottlenecks in the conversion process.
- Take ownership of problems instead of waiting for management to identify them.
- Provide management with clear information and actionable recommendations.

1. EXECUTION & ACCOUNTABILITY

This position requires a hands-on manager, not someone who only gives instructions. The candidate should be willing to personally step in when required, solve problems, speak with customers, follow up with leads, coordinate staff and ensure that work actually gets completed.

The person will be expected to:

- Take ownership of assigned responsibilities.
- Follow through on commitments.
- Make decisions within their authority.
- Identify problems proactively.
- Find practical solutions instead of repeatedly escalating issues.




- Ensure that plans are actually executed.
- Maintain high standards even when management is not physically present.
- Take responsibility for both sales results and operational execution.

IDEAL CANDIDATE PROFILE We are looking for someone who is:
- Highly experienced in sales and lead conversion.
- Excellent at handling and nurturing high-quality leads.
- Strong in negotiation and closing.
- Extremely good at follow-ups.
- Confident in speaking with customers and business clients.
- Strong in people and team management.
- Capable of independently managing day-to-day operations.
- Practical, mature and solution-oriented.
- Disciplined and highly accountable.
- Comfortable working in a hands-on management role.
- Capable of handling multiple responsibilities simultaneously.
- Respectful and adaptable to a trust/religious organization environment.
- Strong in communication, coordination and decision-making.

PREFERRED EXPERIENCE
- 3–7+ years of relevant experience in sales, hotel/hospitality operations, business development, property management or a similar managerial role.
- Experience in handling inbound leads and converting them into revenue.
- Experience managing a small team.
- Experience in hotel, hospitality, guest house, banquet, property management or service-based businesses will be preferred.
- Candidates with strong B2C/B2B sales experience and proven conversion performance may also be considered.

PERFORMANCE EXPECTATIONS The successful candidate will be measured on both sales performance and operational performance, including:

- Lead response and follow-up quality
- Lead-to-sale conversion rate
- Monthly revenue generated
- Booking/occupancy performance
- Customer satisfaction
- Repeat business and referrals
- Staff productivity and discipline
- Operational efficiency
- Complaint resolution
- Overall property management and execution

IMPORTANT This is not a desk-only sales position.

We are looking for a person who can SELL, MANAGE, EXECUTE AND TAKE OWNERSHIP.

The right candidate should be capable of receiving a problem in the morning and making sure it is properly resolved by the end of the day — while continuing to manage the sales pipeline and revenue opportunities.

CANDIDATE ELIGIBILITY

- Minimum Age: 25 years
- Gender: Male candidates only
- Candidates should have strong sales, communication, management and execution capabilities.
- Candidates with proven experience in sales conversion and operational management will be preferred.

HOW TO APPLY — IMPORTANT DO NOT CALL DIRECTLY.

Interested candidates should ONLY contact us through WhatsApp.

WhatsApp: (phone hidden)

Contact: Shri Gopal Sewa Dham Trust

Please send the following on WhatsApp:

1. Your updated CV/Resume
2. Expected salary
3. Total years of relevant experience

Only WhatsApp messages will be considered. Please do not make direct calls to this number. Salary: 40,000 – 50,000/month

Location: Sewa Dham Inn, Sector 11, Rohini, Delhi

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