We’re Hiring: Risk & Fraud Manager | FlyTravio

Location: Goa, India | On-site

Employment Type: Full-Time

Department: Risk, Trust & Safety / Operations

Reporting To: Head of Operations

Team: Risk & Fraud Analysts The Risk & Fraud Manager will own end-to-end fraud prevention and operational risk management across FlyTravio’s bookings, payments, customers and supplier ecosystem.

The role will be responsible for reducing fraud losses and chargebacks, improving fraud detection capabilities and protecting FlyTravio, its customers and partners—while ensuring genuine customers continue to enjoy a smooth booking experience.

Key Responsibilities

1. Fraud Detection & Prevention

- Monitor bookings and payment transactions for fraud indicators including stolen-card usage, suspicious IP or billing geography, account takeover, velocity abuse, bot activity and unusual booking behaviour.
- Own, review and continuously improve fraud rules, risk thresholds and risk-scoring frameworks.
- Manage escalated transactions and manual review queues.
- Identify emerging travel-industry fraud patterns including refund abuse, promotional code misuse, loyalty abuse, fraudulent bookings and agent or supplier collusion.
- Develop processes to distinguish legitimate high-risk bookings from fraudulent transactions while reducing unnecessary customer friction.

2. Chargeback & Dispute Management

- Own the complete chargeback lifecycle from investigation and evidence preparation to representment and outcome tracking.
- Monitor chargeback rates and ensure they remain within applicable card-network and acquiring-bank thresholds.
- Improve chargeback dispute win rates through stronger evidence and operational processes.
- Identify root causes of disputes and implement preventive measures.
- Work closely with payment gateways, PSPs, acquiring banks and payment partners on fraud controls and dispute management.

3. Vendor & Supply-Side Risk

- Support the screening and monitoring of hotels, suppliers, DMCs, travel partners and other vendors.
- Identify suspicious or fraudulent supplier activity, fake listings and potential non-fulfilment risks.
- Monitor overbooking, supplier default and fulfilment-related risk.
- Develop supplier risk-scoring, monitoring and escalation frameworks.
- Investigate potential internal, agent or vendor collusion where required.

4. Risk Policy & Compliance

- Develop and maintain fraud-prevention policies, SOPs, investigation procedures and escalation matrices.




- Ensure fraud and payment processes align with applicable PCI-DSS requirements and relevant data-protection obligations.
- Support AML-related controls where relevant to FlyTravio products and payment flows.
- Maintain documentation and evidence required for internal and external audits.
- Work with Legal, Finance and Compliance teams on risk-related matters.

5. Product & Technology Collaboration

- Partner with Product, Engineering and Data teams to build and improve fraud-prevention capabilities.
- Recommend controls including:
- Device fingerprinting
- 2FA / OTP verification
- CAPTCHA and bot protection
- Velocity controls
- IP and geo-risk checks
- Payment verification
- Behavioural risk signals
- Automated risk scoring
- Evaluate and help implement third-party fraud-prevention platforms where required.

6. Cross-Functional Collaboration

- Work closely with Customer Support on customer disputes, refund abuse and suspicious booking cases.
- Partner with Finance on chargebacks, refunds and payment reconciliation.
- Collaborate with Commercial and Supply teams on supplier-related risk.
- Support Operations teams with escalation frameworks and fraud investigation processes.
- Provide clear risk insights and recommendations to senior leadership.

7. Reporting & Analytics

- Build and own dashboards covering key fraud and risk metrics.
- Track fraud losses, chargebacks, false-positive rates, fraud-detection performance and operational impact.
- Analyse patterns across payment methods, destinations, routes, booking values, customer behaviour and acquisition channels.
- Conduct monthly and quarterly risk reviews with leadership.
- Identify emerging fraud trends and recommend preventive actions.

Key Performance Indicators

Success in this role will be measured through:

- Fraud loss as a percentage of Gross Booking Value
- Chargeback ratio and card-network compliance
- Fraud detection rate
- False-positive rate
- Manual review rate
- Case resolution turnaround time
- Chargeback dispute win rate
- Refund-abuse reduction
- Fraud-related financial savings
- Customer impact caused by fraud controls

Required Skills & Experience

- 5–8+ years of experience in fraud, payment risk, risk operations, trust & safety or related functions.




- Experience within online travel, OTA, e-commerce, fintech, payments or other high-volume digital businesses strongly preferred.
- Solid understanding of card-not-present fraud, payment fraud, chargebacks and dispute management.
- Positive understanding of Visa, Mastercard and payment-acquiring risk frameworks.
- Hands-on experience with fraud-management platforms such as Sift, Kount, Forter, Riskified or similar tools, or experience managing an in-house fraud rules engine.
- Experience designing fraud rules, velocity controls and transaction risk frameworks.
- Strong analytical skills with the ability to identify patterns across large transaction datasets.
- Working knowledge of SQL is highly preferred.
- Experience with reporting tools such as Power BI, Tableau, Looker or similar platforms.
- Understanding of PCI-DSS, payment security and applicable data-protection requirements.
- Strong investigation, problem-solving and decision-making capabilities.
- Excellent stakeholder-management and communication skills.

Preferred Experience

Experience in one or more of the following will be an advantage:

- OTA / travel booking fraud
- Airline or hotel payment fraud
- International card transactions
- Cross-border payment risk
- High-value transaction monitoring
- Refund and cancellation abuse
- Supplier or marketplace fraud
- Fraud automation and machine-learning risk models
- Payment gateway and acquiring-bank management

What We Offer

- Competitive compensation based on experience
- Performance-driven growth opportunities
- Opportunity to build and lead FlyTravio’s Risk & Fraud function
- Exposure to international travel and payment operations
- Collaborative environment across Product, Technology, Finance, Operations and Commercial teams
- Employee travel benefits and offers
- Paid leave and company benefits as per policy
- Opportunity to play a key role in scaling a growing online travel business

Who Should Apply?

We are looking for someone who can combine fraud investigation, data, technology and operational judgement.

If you understand how fraudsters think, know how digital payment risk works and can build controls that protect the business without unnecessarily blocking genuine customers, we would like to hear from you.

Apply now to join FlyTravio and help build a safer, smarter and more trusted travel platform.

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📌 Risk & Fraud Manager (Margao)
🏢 Flytravio
📍 Margao