Company Description Getepay is a fast-growing digital commerce and payments company originating from Jaipur, empowering more than 1.5 million merchants across India with an all-in-one integrated solution. The platform helps businesses manage transactions, websites, payments, and daily operations through a single, unified system. Getepay focuses on customized digital solutions, such as branded mobile apps and websites, supported by a secure, PCI DSS 3.2–certified infrastructure and ISO-certified data centers.

With a unified dashboard, easy integration kits, and a strong emphasis on security and efficiency, Getepay is positioned at the forefront of India’s digital payments ecosystem. Team members join a mission-driven organization committed to innovation, scalability, and meaningful impact on digital commerce.

Role Description This is a full-time, remote Relationship Manager role responsible for building and maintaining strong, long-term relationships with merchants and partners using Getepay’s platform.

The Relationship

Manager will serve as a primary point of contact, respond to inquiries, and ensure clients understand and effectively use Getepay’s solutions to optimize their digital payment and commerce operations. Daily activities include onboarding new merchants, guiding them through product features, monitoring account activity, and proactively identifying opportunities to improve usage, retention, and satisfaction. The role involves coordinating with internal teams to resolve issues,



gathering client feedback for product enhancements, and providing regular performance updates and recommendations to stakeholders.

The Relationship

Manager will also support business growth initiatives by identifying upsell and cross-sell opportunities and participating in customer education, training, and outreach programs.

Qualifications

- Client relationship and account management skills, including stakeholder communication, expectation setting, and issue resolution.
- Experience in customer success, onboarding, and support within fintech, digital payments, SaaS, or related technology sectors.
- Strong analytical and problem-solving abilities to interpret transaction data, monitor account performance, and recommend improvements.
- Comfort with digital platforms, dashboards, and integrations, with the ability to explain technical concepts in clear, accessible language.
- Excellent written and verbal communication skills, with active listening and negotiation capabilities.
- Ability to work independently in a remote workplace, manage multiple accounts, and prioritize tasks effectively.
- Bachelor’s degree in Business, Finance, Commerce, Technology, or a related field, or equivalent practical experience.
- Knowledge of India’s digital payments landscape, merchant operations, and regulatory considerations is an advantage.
- Demonstrated commitment to inclusive, respectful collaboration and a customer-centric mindset.

📌 Relationship Manager (Bengaluru)
🏢 GetePay
📍 Bengaluru