Company Description Capital Small Finance Bank Limited, headquartered in Jalandhar, Punjab, began operations in 2000 and became India’s first Small Finance Bank in April 2016. The bank focuses on transforming customer trust into sustainable progress for individuals, families, and communities. With a strong retail-focused franchise, it serves the middle-income segment through affordable credit, secure deposits, and everyday banking services.

Its portfolio covers agriculture, MSMEs, mortgages, and retail banking, supporting livelihoods and regional growth. As a trusted primary banker, the bank aims to help customers save confidently, borrow conveniently, and grow securely.

Role Description This is a full-time, on-site Relationship Manager role based in Delhi, India.

The Relationship

Manager will build and maintain strong customer relationships across retail, MSME, and mortgage segments, acting as a key point of contact for banking needs.

Responsibilities include understanding customer financial goals, advising on suitable products, managing account portfolios, and ensuring high levels of service and satisfaction. The role involves generating new business through outreach and referrals, cross-selling bank products, and achieving assigned sales and portfolio quality targets.

The Relationship





Manager will collaborate closely with branch and operations teams, ensure adherence to regulatory and internal guidelines, and prepare regular reports on customer engagement and performance.

Qualifications

- Proven ability to manage customer relationships, understand financial needs, and provide appropriate banking solutions.
- Strong sales and business development skills, including prospecting, negotiation, and achieving revenue and portfolio targets.
- Sound knowledge of retail banking products and services; exposure to MSME, agriculture, or mortgage lending is an advantage.
- Excellent communication and interpersonal skills, with the ability to engage diverse customers and build long-term trust.
- Analytical and problem-solving skills to assess customer profiles, manage risk, and support responsible credit decisions.
- Comfort with banking systems, basic MS Office tools, and data entry for accurate documentation and reporting.
- Bachelor’s degree in finance, commerce, business, or a related field; relevant banking or financial services experience preferred.
- Ability to work on-site in a branch environment, collaborate with cross-functional teams, and adapt to a quick-paced setting.

📌 Relationship Manager (Delhi)
🏢 Capital Small Finance Bank
📍 Delhi