Roles & Responsibilites:

- Responsible for growing and sustaining the zones revenues with P&L; responsibilities.
- Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growth
- Ensure the team meets the operational metrics with the target KPIs to ensure daily service delivery.
- Building capacity and managing the zone operations: Resulting in tapping leads and target achievement
- Build & streamline the process for vendor engagement, hiring of operations team, Onboarding & training and Certification of the HC staff.
- Manage the customer experience proactively and improve NPS for the zone
- Manage the outbound call center to generate revenue for the region




- Work closely with respective stakeholder to drive the marketing related initiatives. Lay down the roadmap for BTL programs, Freelance scale-up.
- Gather market intelligence, and provide service improvement suggestions to improve business performance.

Knowledge & Skills

- Thorough knowledge and expertise in Fleet Management, Operations & sales handling
- Detailed understanding & knowledge of new technology and digital platforms
- Demonstrable experience in leading and managing teams, city operation
- Revenue & P&L; Management
- Outstanding communication & interpersonal skills

Competencies

- Strategic Thinking
- Analytical Mindset
- Team-oriented & Influencing
- Ability to work in Team

📌 Regional Manager (Bengaluru)
🏢 Dr Lal Pathlabs
📍 Bengaluru