Hiring: Quality Analyst – AR Calling (US Healthcare Process)

Location: Kolkata, India

Salary: Up to ₹60,000 per month

Shift: 5:30 PM – 2:30 AM / 6:00 PM – 3:00 AM

Week Off: Fixed Saturday & Sunday

Gender: Male candidates only

Key Responsibilities:

- Audit AR Calling calls to ensure accuracy and process compliance.

- Identify errors, gaps, and improvement areas.

- Provide feedback and guide agents on performance improvement.

- Maintain daily/weekly quality reports and audit summaries.

- Participate in calibration sessions and support refresher training.

- Ensure adherence to HIPAA, call scripts, and quality standards.

- Work with Operations to implement corrective actions and improve overall quality.

Requirements





- 1year and above Experience in Call Audit for AR Calling is mandatory

Any Undergraduate/Graduate/ post graduate can apply

- Solid understanding of US Healthcare RCM

- Good analytical, listening, and feedback delivery skills

- Ability to monitor calls, identify gaps, and ensure process compliance

Benefits

- Incentives:

- ₹850 Punctuality Pay

- ₹850 Performance Pay

- Night Shift Allowance: ₹75 per working night (office presence)

- Mediclaim: Coverage for employee, spouse, and children

- Transportation: Drop facility available within 40 km radius from office

📌 Quality Analyst – AR Calling| Kolkata
🏢 2COMs
📍 Kolkata