JOB TITLE: Product Support Engineer

n DEPARTMENT: Technical Support

n SHIFT: 9 hours / 24*7: Candidates should be comfortable with a rotational shift and working from the office.

n EXPERIENCE: 2-3 Years in Technical Service like Product Support, System Admin, L2 tech Support.

n QUALIFICATION: Any Graduate. ( Mandatory: Basic Linux Certification (Linux Essentials, RHCSA, LPIC-1, CompTIA Linux+ or equivalent).

n OPEN POSITIONS: 5

n Job Location: Srinagar (STPI Rangreth)

nn JOB SUMMARY

nWe are looking for a proactive and technically skilled Product Support Engineer to join our Managed Services team. The ideal candidate will be responsible for monitoring and maintaining customer services, providing technical and product support, troubleshooting service-related issues, and ensuring high service availability and customer satisfaction.

nn ROLES & RESPONSIBILITIES:

nMonitor and maintain customer services to ensure high availability and optimal performance.

nProvide technical and product support to customers through tickets, emails, calls, and remote sessions.

nTroubleshoot application, operating system, networking, and service-related issues.

nAnalyze logs and perform initial root cause analysis for reported incidents.

nCoordinate with internal teams to execute daily operational activities, customer requests, and change requests to ensure the smooth operation of customer services.

nEscalate complex issues to the appropriate teams and follow up until resolution.





nPerform routine service health checks and validate services after deployments, maintenance, or configuration changes.

nMaintain accurate documentation of incidents, troubleshooting steps, resolutions, and operational activities.

nEnsure incidents and service requests are handled within the defined Service Level Agreements(SLAs).

nParticipate in shift rotations and provide on-call support whenever required.

nn Required Technical Skills

nGood understanding of TCP/IP networking concepts.

nKnowledge of networking protocols such as DNS, SSH, FTP, and SMTP.

nHands-on experience with Linux and Windows operating systems.

nExperience in technical support and product support.

nHands-on experience with troubleshooting tools such as Postman and Wireshark.

nBasic understanding of REST APIs.

nStrong analytical, troubleshooting, and problem-solving skills.

nn Preferred Skills

nFamiliarity with monitoring and log analysis tools.

nBasic knowledge of databases such as PostgreSQL or Microsoft SQL Server is an added advantage.

nn Other Skills

nExcellent verbal and written communication skills.

nStrong customer service and interpersonal skills.

nAbility to work independently and collaboratively in a team environment.

nStrong analytical and problem-solving abilities.

nGood documentation and organizational skills.

nEagerness to learn recent technologies and contribute to continuous improvement and R&D.;

nAbility to work in a 24×7 shift environment.

📌 Product Support Engineer (Jammu)
🏢 Almuqeet Systems
📍 Jammu