Product Support Advocate (Microsoft Consumer Products)

? Location: [Hyderabad] ? Employment Type: Full time ? Shift: Rotational Shifts (24/7)

Required Experience: 1 to 3 years of relevant experience

Join the Frontline of Microsoft Customer Experience

Are you passionate about technology and delivering exceptional customer experiences? Do you have hands-on experience supporting Microsoft products and helping customers resolve technical issues

We are looking for a Product Support Advocate who thrives on solving problems, engaging with customers, and providing world-class support across Microsoft's ecosystem. This role is ideal for professionals with a strong background in Microsoft Product Support, Technical Support, Service Desk, Helpdesk, Desktop Support, or Customer Support environments who are eager to make a meaningful impact on customer success.

As a Product Support Advocate, you will be the trusted advisor and first point of contact for customers using Microsoft products and services, helping them overcome technical challenges and maximize value from their Microsoft experience.

Why Join Us?

✅ Work with globally recognized Microsoft products and technologies

✅ Build expertise across Windows, Microsoft 365, Surface Devices, and Microsoft Consumer Services

✅ Collaborate with high-performing teams in a customer-centric setting

✅ Enhance your technical troubleshooting and customer engagement skills

✅ Grow your career within one of the world's leading technology ecosystems

Key Responsibilities

Customer Support & Technical Troubleshooting

- Provide outstanding support to customers through phone, chat, and email channels.
- Diagnose, troubleshoot, and resolve technical issues related to Microsoft products and services.
- Deliver end-to-end support while ensuring a seamless customer experience.
- Handle "How-To" inquiries and guide customers through product features, configurations, and best practices.
- Simplify complex technical concepts for non-technical users with clarity and confidence.

Microsoft Product Expertise

- Develop deep knowledge of Microsoft consumer technologies, including:




- Windows Operating Systems
- Microsoft 365 Applications
- Outlook
- OneDrive
- Surface Devices
- Microsoft Accounts & Services
- Microsoft Store Applications
- Stay updated on product releases, feature enhancements, updates, and known issues.
- Promote and guide customers toward self-service and Microsoft support resources.

Case Resolution & Customer Advocacy

- Deliver efficient and accurate issue resolution while maintaining a high level of customer satisfaction.
- Utilize remote troubleshooting tools and support technologies to resolve customer issues.
- Escalate complex technical cases to appropriate support teams when required.
- Ensure accurate documentation of troubleshooting steps, resolutions, and customer interactions.
- Take ownership of customer issues until successful resolution.

Service Excellence

- Drive First Contact Resolution (FCR) whenever possible.
- Demonstrate empathy, patience, and professionalism in every customer interaction.
- Maintain high-quality standards while meeting productivity and service metrics.
- Gather customer feedback and identify opportunities to improve support experiences.

Collaboration & Knowledge Sharing

- Partner with Engineering, Product, and Operations teams to address recurring issues.
- Contribute to knowledge bases, process improvements, and best practice documentation.
- Share technical expertise and insights with peers and stakeholders.

Mandatory Requirements

Must-Have Experience

✔ Hands-on experience in Microsoft Product Support

✔ Experience in Technical Support, Service Desk, Helpdesk, IT Support, Desktop Support, or Customer Support roles

✔ Strong exposure to troubleshooting Microsoft products and services

✔ Experience providing customer support through voice,



chat, or email channels

✔ Proven ability to diagnose and resolve technical issues in a customer-facing environment

✔ Experience documenting support cases and managing customer interactions

Experience

- 1 plus years of Experience in Technical Support, Product Support, Service Desk, Helpdesk, Desktop Support, or Customer Service environments.
- Prior experience supporting Microsoft technologies is highly preferred.
- Consumer product support experience will be an advantage.

What Makes You Stand Out?

⭐ Experience supporting Windows, Microsoft 365, Outlook, Surface Devices, and Microsoft consumer products.

⭐ Exceptional customer handling and de-escalation skills.

⭐ Strong troubleshooting mindset with a passion for delivering first-call resolution.

⭐ Proven track record of achieving customer satisfaction and quality metrics.

? Apply Today!

If you're excited about this opportunity and believe your experience aligns with the role, we'd love to connect with you.

Please send your updated resume along with the following details to:

? [email protected]

? Candidate Information (Mandatory for Screening)

Please include the following details in your email:

? Full Name:

? Email ID:

? Mobile Number:

? Highest Qualification / Degree:

? Date of Birth:

? Total Work Experience:

? Relevant Product Support (Microsoft) Experience:

? Current / Previous Organization:

? Current CTC:

? Expected CTC:

⏳ Notice Period / Earliest Joining Date:

? Current Location:

? Why Wait?

This is your chance to be part of an exciting Technical Microsoft Support team, work with cutting-edge Microsoft services, interact with passionate customers, and grow your career in a thriving global industry.

? If you have the skills, the passion, and the experience, don't miss this opportunity!

? Send your profile today and take the next step toward an exciting career in Microsoft Support.

Know someone who's a great fit(Refer a friend) Share this opportunity with your network and help them unlock their next career move! ??

📌 Product Support Advocate (Microsoft Consumer Products) (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad