Role & responsibilities

- Handle customer enquiries through calls, emails, WhatsApp, and other channels.

- Build and maintain strong relationships with existing and prospective customers.

- Understand customer requirements and provide suitable product information.

- Develop strong knowledge of company products and their applications.

- Conduct regular follow-ups for enquiries, quotations, orders, and pending requirements.

- Generate new customer leads and identify potential business opportunities.

- Coordinate with the Sales and Marketing team for product promotion and business development.

- Handle customer complaints and coordinate for timely resolution.

- Coordinate with Production, QA/QC, Dispatch, Accounts, and other departments for customer requirements.

- Support PR activities and maintain professional relationships with customers and business associates.

- Maintain customer database, enquiries, follow-ups, and order details.

- Prepare daily/weekly/monthly reports and provide updates to management.

- Ensure timely communication and follow-up with customers.

- Support customer retention and generate repeat business.

- Assist the management and sales team in achieving business development targets.

- Maintain a professional,



confident, and customer-focused approach at all times.

Required Skills

- B.Pharma qualification is required.

- Excellent verbal and written communication skills.

- Strong customer relationship and interpersonal skills.

- Good understanding of pharmaceutical products.

- Confident, presentable, and professional personality.

- Good product presentation and communication skills.

- Solid follow-up and coordination abilities.

- Basic knowledge of MS Excel, Word, PowerPoint, Email.

- Ability to handle customer complaints and difficult situations professionally.

- Proactive and result-oriented approach.

- Good organizational and time-management skills.

Preferred Candidate Profile

- B.Pharma fresher or candidate with 03 years of experience.

- Experience in pharmaceutical sales, product management, marketing, customer relationship, business development, or PR will be an advantage.

- Freshers with excellent communication skills and a confident personality can also apply.

- Candidate should be comfortable communicating with customers and coordinating with multiple departments.

📌 Product Executive/PR (New Delhi)
🏢 Salve Pharmaceuticals
📍 New Delhi