POS Support Executive (Petpooja) — Amadora Gourmet Ice Cream

Location: Chennai (Velachery central kitchen — HQ) Type: Full-time, on-site, with occasional store visits Reports to: Head of Operations Experience: 1–3 years

About Amadora

Amadora is a premium artisanal ice cream brand founded in Chennai in 2011. Everything we make is produced from scratch at our central kitchen — no premixes, ever — across ice cream, baked goods, sauces, bars, cakes and sandwiches. We operate roughly 30 company-owned and franchise stores across Chennai, Bangalore and Hyderabad, and we're growing.

Petpooja is the backbone of that operation. Every sale, every recipe, every stock movement and every aggregator order runs through it. This role owns that backbone.

The Role

You'll be the single point of ownership for our Petpooja POS environment — keeping menus, pricing, recipes and stock data accurate across every store and every channel, and being the first person a store manager calls when something isn't working.

This is a hands-on systems role, not a desk job. It suits someone who is meticulous with data, calm when a store is mid-rush with a billing issue, and genuinely interested in how a food business runs.

What You'll Do

POS administration & master data

- Maintain item masters, menus, pricing, taxes, combos and discount schemes across all stores
- Configure new stores end-to-end at launch — menus, printers, KOT routing, tax profiles, user roles and permissions
- Roll out price revisions and current product launches accurately and on time, across every outlet and channel

Online & aggregator channels

- Manage Swiggy and Zomato menu sync, item mapping, availability toggles and channel-specific pricing
- Resolve mismatches, missing items and stuck orders; coordinate with aggregator support when needed




- Support quick commerce and any new channel integrations as they go live

Inventory & recipe module

- Maintain recipes/BOMs so that consumption maps correctly to production and sales
- Run and validate consumption, stock and wastage reports; chase variances with stores and the central kitchen
- Support the weekly indent and dispatch reconciliation process with clean, reliable data

Store support & training

- Act as first-line helpdesk for ~30 stores — triage issues, fix what you can, escalate the rest to our Petpooja account manager and track it to closure
- Train new store staff on billing, day-close and stock entry; run refreshers where error rates are high
- Write and maintain short, practical SOPs and troubleshooting guides for store teams

Reporting

- Publish accurate daily and weekly sales, item-wise and consumption reports to operations and finance
- Own day-close and cash/settlement reconciliation from the POS side, flagging discrepancies same-day
- Pull ad-hoc data for management as required

What We're Looking For
- 1–3 years of hands-on experience with a restaurant POS — Petpooja strongly preferred; UrbanPiper, Posist, Rista or similar considered
- Strong Excel skills (lookups, pivots, clean data handling). You should be comfortable working with large report exports
- High attention to detail — a wrong tax rate or a mis-mapped recipe costs us real money, every day
- Clear, patient communication with store staff.



Tamil and English essential; Kannada, Telugu or Hindi a strong plus
- Ownership mindset: you close loops rather than forward emails
- Availability on weekends and holidays on a rotation basis — these are our peak trading days
- Experience in F&B;, QSR, retail chains or hospitality is an advantage

What Success Looks Like (First 12 Months)
- Menu, pricing and tax data is accurate and identical across all stores and channels, with price revisions and product launches going live on schedule with zero rollback
- Store-reported POS issues are acknowledged the same day and closed within an agreed SLA, with a visible reduction in repeat issues through training and SOPs
- Recipe/BOM mapping is complete and current, so consumption reports can be trusted for indenting and costing decisions
- Daily sales, consumption and day-close reports reach operations and finance on time, without manual rework by others
- New store launches in Chennai, Bangalore, Hyderabad and new markets go live on Petpooja with no configuration issues in week one
- Aggregator menus stay in sync, with item mismatches and availability errors reduced to near-zero

Why Join Amadora
- A category-leading brand with real craft behind it — you'll understand exactly what you're supporting
- Direct visibility with the operations leadership team and the founder
- Genuine ownership of a critical system, not a slice of someone else's job
- A business in active expansion, with room to grow into broader operations or systems roles

To Apply Send your CV to [careers email] with the subject line "POS Support Executive — Petpooja". Tell us in a few lines which POS systems you've worked on and the trickiest issue you've resolved on one.

Amadora is an equal opportunity employer

📌 Pet Pooja Support (Chennai)
🏢 Amadora Artisan Ice Cream
📍 Chennai