Job Title: Patient Coordinator

Company: RHOPE – Royal House of Psychiatry

Job Type: Full time

Number of Openings: 2

Location: Janapuri, Delhi

Salary: ₹20,000–₹25,000 per month

Experience: Fresher to 3 years

· RHOPE is looking to hire Patient Coordinators for our mental healthcare organisation.

· The Patient Coordinator will be responsible for handling patient enquiries and helping patients through the administrative process—from the first enquiry to appointment booking, payment, reminders and follow-up.

· We are strongly looking for candidates with a Bachelor’s degree in Psychology or a related field.

· The ideal candidate should have excellent communication skills, be comfortable handling patients professionally and sensitively, and be able to manage multiple conversations on WhatsApp and other communication platforms.

Key Responsibilities

Handle patient enquiries on WhatsApp, phone, website and other assigned platforms.

Reply promptly and professionally to patient messages.

Use Interakt / WhatsApp CRM to manage conversations and follow-ups.

Explain approved information about RHOPE services, appointment formats, fees and available professionals.

Help patients book, reschedule or cancel appointments.

Send payment links and appointment confirmations.

Send reminders and follow up with unpaid bookings and missed appointments.

Follow up with potential patients who have enquired but not booked.

Update patient details, enquiry status and next actions in the CRM.

Ensure no important patient conversation or follow-up is missed during shift handovers.

Maintain patient confidentiality and accurate records.

Escalate clinical questions, medication questions,



requests for diagnosis and concerning/risk-related messages to the appropriate qualified professional.

Important

This is an administrative patient-support and coordination role.

The employee must not independently provide clinical advice, therapy, counselling, diagnosis, medication guidance or treatment recommendations unless separately qualified, authorised and assigned to do so under the organisation’s applicable professional processes.

Experience

Freshers can apply.

0–3 years of experience preferred.

Experience in healthcare, hospitals, clinics, mental health, patient coordination, counselling centres or customer support is an advantage.

Skills Required

Excellent written and spoken communication.

Fluent in Hindi and English.

Good WhatsApp communication skills.

Comfortable speaking to patients on the phone.

Basic computer knowledge.

Comfortable using CRM systems, spreadsheets and calendars.

Organised and detail-oriented.

Empathetic, calm and professional.

Good follow-up skills.

Ability to maintain confidentiality.

Willingness to work shifts/weekends based on business requirements.

Salary

₹20,000–₹25,000 per month

Salary may be negotiable for an exceptional candidate with highly relevant experience.

Why Join RHOPE?

Work in the mental healthcare and psychology field.

Chance to work directly with a professional mental-health team.

Learn patient coordination and healthcare operations.

Opportunity for growth within the organisation.

- Psychology-background candidates may have opportunities to support additional psychology-related work based on their qualifications, training and organisational requirements.

- If Interested, please send your resume via whatsapp on (phone hidden) (Vivek)

📌 Patient Coordinator (Delhi)
🏢 RHOPE (Royal House of Psychiatry)
📍 Delhi