Key Responsibility:

- Support clients on phone, email or remote support tools in using and deriving maximum value from the application
- Acquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and value
- Proactively build strong customer relationships
- Understand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and skilled manner
- Solutionize either through configurations or workarounds to address client specific requirements • Develop competence in the use of all the information systems used in implementation of the application
- Ensure all project related activities are completed so as to enable the organization to continuously track and improve the support process Tools experience if any:
- Experience in GreytHR & Zendesk

Qualification and Experience:





- Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clients
- Excellent client handling skills
- Domain knowledge in Indian Payroll is mandatory
- Thorough knowledge of Indian Payroll statutory compliance will be an advantage
- Highly Customer Focused with ability to listen and engage customers to achieve desired outcome
- Excellent verbal and written English communication skills
- Excellent skills on effective telephone and email communication
- Apart from English, familiarity in either Hindi, & other language's would be added advantages

High degree of patience Benefits:

- Excellent Opportunity to be involved in high impact work and progressive learning environment.
- Great team members & energy filled work environment.
- Competitive salary.

External Skills And

Expertise

- Indian Payroll Knowledge
- Good Written & Verbal Communication
- Experience into Customer Support

📌 Payroll support (Bengaluru)
🏢 Greytip Software Private
📍 Bengaluru