Lead Management & Communication:

- Call the customer (lead) within 24 hours of assignment on Salesforce (SF).
- In case the call is unanswered, make a repeat call on alternate days as per Salesforce (SF).
- If the call is answered, update the lead status on Salesforce (SF) based on the conversation.
- Update the call summary on Salesforce immediately after completing the call.
- If the repeat call is also unanswered on the alternate day, the agent must call the lead again.
- Follow the provided script during all customer interactions.
- If the customer wants to visit the store, provide store details and send an email to the store through SF.
- Post an hourly call report on the designated WhatsApp group.
- Follow up with the store on the status of the leads that have been passed on.
- Post an hourly sales report on the designated WhatsApp group.

Performance & Skills:

- Maintain a minimum productivity of 6 hours per day.
- Demonstrate proficiency in using a laptop and have a positive working knowledge of Microsoft Excel.
- Possess excellent verbal communication skills in English, Hindi, and at least one regional language.
- Ensure a call audit score of 85 or higher.

📌 Outbound Sales Executive (Bengaluru)
🏢 Titan Company
📍 Bengaluru