Manager - Ops Support Job Title: Manager - Ops Support Skillset Expected:

- 1. Data Literacy &
- Manipulation: The ability to independently extract and clean large datasets using SQL and basic Python, reducing reliance on IT. 2.

Financial Modeling: Creating dynamic forecasting, budgeting, and scenario-planning models using advanced Excel features (e.g., Power Query, macros, and financial math formulas) 3. Data Storytelling &

- Communication: Simplifying complex numerical data into clear, persuasive narratives for non-financial stakeholders and executives 4.

Business Acumen: Understanding overarching industry trends, key performance indicators (KPIs), and how data insights impact bottom-line revenue. 5.

Market

Research &

- Consumer Insights: Expertise in quantitative and qualitative analysis to understand target demographics and market positioning 6. Cross-Functional Communication: Translating complex data into actionable insights for diverse stakeholders, including HR, operations, and executive teams. 7.

Change Management: Driving new processes or business changes across teams without causing misses.

Key Responsibilities

- Business Insights:
- 1. Data-Driven Strategy: Translating business goals into analytical solutions, tracking Key Performance Indicators (KPIs), and conducting deep-dive analyses to operational performance, enhance client insights & stabilize business.
- Reporting &
- Visualization: Designing and managing automated dashboards and executive reports (using tools like Tableau or Power BI) that provide a clear,



real-time view of business health 3. Market &
- Customer Research: Analyzing client behavior, competition trends data to uncover growth opportunities and guide new product development or business strategies. 4.

Team Leadership: Managing, mentoring, and developing a team of data analysts to ensure high-quality, accurate, and timely analytical outputs Financial Reporting:

- 1. Data Analysis &
- KPI Tracking: Monitoring operational and financial metrics, analyzing performance variances, and identifying trends in profitability. 2.

Strategic

Planning &

- Forecasting: Building financial models for rolling forecasts, budgeting, and long-term scenario planning. 3.

Executive Reporting: Translating complex data sets into clear, visual dashboards and presentations for senior management and stakeholders. 4.

Cost Optimization: Identifying areas for cost reduction, margin improvement, and operational efficiencies across various departments.

WFM/RTA Management

- 1. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction 2. Establish &
- Manage Relationships / Engagement with the Clients.
- Organize resources, set goals, implement strategic plans ensuring tactical day-to-day functioning; reporting responsibilities.
- Solid external and management reporting skills Location: IND Gurgaon - Bld 6 Ground &
- First Floor Language Requirements: Time Type: Full time Experience Level Mid Level

📌 Operations Support Manager (Gurugram)
🏢 Concentrix
📍 Gurugram