Operations Manager — US/Canada Voice & Digital Marketing Operations

Night Shift · Founding Team · Madhapur, Hyderabad · ₹8.2–9.2 LPA retention bonus · On-site, 6:30 PM – 3:30 AM IST (Mon–Fri, US hours)

About us

Equip Exports is a US & Canada based company in operation for the last 18 years, headquartered in Toronto, ON. We provide electronic recycling (e-waste) services to clients across North America and operate as a wholesale buyer of IT equipment. As the next stage of our growth, we are establishing our first overseas Sales & Marketing arm — a 20-30 seats voice sourcing and digital marketing floor in Madhapur, Hyderabad — to power our North American client and supplier acquisition.

This is a founding-team role reporting directly to the owner in Toronto.

The role

You will build and run the entire Hyderabad operation: a team of ~20 across three functions — team leaders and US-voice callers, sourcing/sales agents, and a digital marketing team — plus oversight of the site accountant. You own hiring, training, quality, shift operations, marketing-to-calling alignment, vendor management and statutory compliance — and above all, the weekly numbers. Because our shift fully overlaps Toronto's working day, you will work live with the owner daily, with real authority to run the site.

You will

- Launch the floor from zero: SOPs, dialer campaigns, CRM pipeline, QA scorecards.
- Lead the outbound voice teams calling US/Canada businesses on e-waste recycling services and IT equipment buying.
- Direct the digital marketing team: monthly campaign calendar, lead lists, landing pages and email outreach that feed the dialer; review cost-per-lead and lead quality weekly.
- Run recruitment continuously with staffing partners; own a screening process built on recorded US-script call simulations.
- Own floor KPIs — connects, qualified conversations, accounts onboarded — reported weekly to Toronto.
- Supervise the accountant: payroll inputs,



petty cash controls, vendor invoices, month-end pack, coordination with our CA.
- Run night-shift compliance end-to-end: women's nightshift consents and rosters, GPS-tracked cab operations, driver verification, POSH, Shops & Establishments records.
- Manage site vendors: employee transport, internet, dialer, security, housekeeping, landlord.

You have
- 5–8 years in international contact-center operations, including 2–3 years in US/Canada outbound voice (B2B sales, lead generation or collections).
- 2 years directly managing teams of 15 with hiring and appraisal ownership.
- Working exposure to digital marketing operations — able to set targets and review Google Ads / Meta / SEO / email dashboards (specialist skills not required).
- A genuine track record on night shifts and the intent to stay on them.
- Hands-on command of a cloud dialer and CRM (Five9 / Ameyo / JustCall / Koncert/Genesys or similar).
- Experience in at least one site or process ramp-up.
- Excellent neutral spoken English; comfortable on calls with North American businesses.
- Residence within commutable distance of Madhapur (company cab provided both ways).

Solid advantage
- B2B/industrial calling background — e-waste, ITAD, electronics, logistics, metals, commodities or machinery.
- Experience leading women-majority night teams under Telangana's night-shift framework.
- Recruitment funnel ownership; basic finance/P&L; literacy.

What we offer
- ₹60,000/month fixed performance variable up to ₹10,000/month ₹50,000 confirmed-tenure bonus at 12 months.
- Salary review at 12 months tied to published floor targets.
- Operations Manager title with real end-to-end ownership — not a shift-supervisor role with a manager label.
- Direct daily working relationship with the founder; first leadership hire of the India entity of an 18-year North American business.
- Both-ways company cab on a GPS-tracked, security-compliant fleet.

Pay: ₹820,000.00 - ₹920,000.00 per year

Work Location: In person

📌 Operations Manager (Hyderabad)
🏢 Equip Exports
📍 Hyderabad