Operations Manager – D2C / E-commerce

Location: Hebbal, Bengaluru

Work Mode: Work from Office

Experience: 4–6 years

Salary: ₹50,000–₹60,000/month

Joining: Immediate to 30 days

Working Days: Monday–Friday + Saturday half-day

About Hyppy

Hyppy is a home & lifestyle brand built around making everyday spaces more expressive, playful and personal. We design and sell products across home décor and soft furnishings through our own website and leading marketplaces.

As we grow, we're looking for an Operations Manager who can take end-to-end ownership of our day-to-day e-commerce operations and build systems that help us scale smoothly.

What you'll own

You'll be responsible for ensuring that everything after an order is placed—and much of what needs to happen before it—is running efficiently.

This includes order fulfilment, warehouse operations, logistics, NDR & RTO, returns, inventory coordination and operational reporting. You'll also manage and work closely with our Logistics & NDR and Purchase & Inventory teams.

Key Responsibilities

Own day-to-day D2C and marketplace operations, from order processing to successful delivery.

Manage and coordinate with the warehouse/fulfilment team to maintain dispatch timelines and order accuracy.

Monitor logistics performance across courier partners and aggregators.

Track and improve NDR, RTO and delivery performance.

Oversee returns, exchanges, lost/damaged shipments and other operational exceptions.

Build and monitor operational SOPs, trackers and dashboards.

Track inventory availability and coordinate with the purchase/inventory team to prevent stock-outs and operational bottlenecks.





Manage relationships and escalations with logistics and operational partners.

Identify recurring operational issues and solve them at the process level rather than case-by-case.

Track key operational metrics and share regular MIS/reporting with the management team.

Manage and mentor junior operations team members.

Work cross-functionally with customer support, accounts, purchase and other teams.

What we're looking for

4–6 years of experience in operations, preferably in a D2C, e-commerce or consumer brand.

Hands-on understanding of order fulfilment, logistics, NDR/RTO, returns and inventory operations.

Experience working with e-commerce platforms, courier partners/aggregators and marketplaces.

Strong working knowledge of Excel / Google Sheets and operational reporting.

Comfortable managing multiple moving parts and solving problems independently.

Strong ownership mindset—you should be someone who follows an issue through until it is actually resolved.

Good communication and team-management skills.

Comfortable working in a fast-growing workplace where processes are continuously being improved.

Good to have

Experience with Shopify & Unicommerce.

Experience handling operations for marketplaces such as Amazon and Myntra.

Experience managing a warehouse or fulfilment operation.

Experience building SOPs and operational dashboards from scratch.

What success looks like

Faster and more accurate fulfilment, lower RTOs, fewer operational escalations, healthier inventory coordination and a backend that continues to run smoothly as Hyppy grows.

Apply via LinkedIn Easy Apply.

📌 Operations Manager –C / E-commerce (Bengaluru)
🏢 Hyppy
📍 Bengaluru