Must-Have · Candidate should be CCNA/CCNP certified · Excellent in Cisco Routing and Switching workplace LAN & WAN · Troubleshooting skills for Cisco Environment in quick time (Nexus 5500/6500/4500 series,Cisco Enterprise routers 3900, 3800 & LAN switches 3700, 3500, 2900 series) and CAT OS · Knowledge of Wireless technology autonomous and lightweight. · Good Knowledge of tools, DNS/DHCP/HPOV NNMi · Knowledge of network sniffer for capturing logs (Wireshark/ Ethereal/ Solar-wind or any other equivalent) · Experienced in coordination with Telecoms/Service provider/Vendor coordination · Knowledge of cabling and various modules (Ethernet and Fiber) /Load balancer/F5/Cisco ACE preferable. · Excellent Communication skill
Good-to-Have · ITIL certification
Responsibility of / Expectations from the Role
1 Network support from on-site, 24X7 support shift support
2 Provide support on day to day network incidents and issues.
3 Monitor the network and work with Network tools team for addition/deletion of the devices.
4 Support day to day changes and configurations in network infrastructure.
5 Manage and maintain the On-site spares availability for network infrastructure.
6 Coordinates with Network Delivery team for ongoing projects and provides support from Operations.
7 Maintain the Network CMDB up to date.
8 Support day to day cable patching requests and update the TRAX.
9 Vendor Coordination with Telecoms, Service providers & OEMs in the event of any faults or hardware issues
10 Ensure all related process documents are up to date.