At Sadhna.co, we believe wellness begins with being cared for. That care doesn't end at checkout. It extends to the moment a customer opens their order, and to every call in between.

Sometimes that moment gets delayed. An address is incomplete, a customer isn't home, a courier misses a step. We're looking for people who will step in at exactly that point, reach out with warmth, and make sure the order arrives.

This is a voice role. It's also a trust role.

About the role

You will be the voice our customers hear when a delivery hasn't gone to plan. Your work is to understand what happened, resolve it with grace, and ensure the order reaches them, before it's returned to us.

- Reach out to customers whose orders are marked as undelivered
- Understand the cause, correct the details, resolve any hesitation about the order
- Coordinate with our logistics partners to reschedule delivery within the window
- Maintain precise records of every conversation and outcome
- Follow through on pending shipments and escalate anything at risk, early
- Own your targets: successful deliveries, RTO reduction,



call quality

Who we're looking for

- A naturally warm, articulate communicator in Hindi, with comfortable English
- Someone who can turn a hesitant "no" into a confident "yes", without ever sounding like a script
- 1–3 years in outbound calling, e-commerce logistics or customer care. Exceptional freshers are welcome.
- Familiar with Excel and CRM or dialer tools
- Composed under volume, energised by clear goals
- Curious about how orders move, or quick to learn

What you'll find here

- Work that matters, visibly. Every order you save is a customer who stays.
- A small, considered team where your voice is heard by the people building the brand.
- A transparent path into our wider Customer Experience function as we grow.

To apply, share your CV to [email protected] and a few lines on a time you changed someone's mind on a call. If you've worked in NDR or outbound before, include your conversion numbers.

📌 NDR Executive - Customer Care (Voice) (Noida)
🏢 Sadhna.co
📍 Noida