Key Roles and Responsibilities

- Own the post-sales client lifecycle for assigned schools/accounts.
- Ensure smooth onboarding and product implementation for Principals, Teachers, and Students.
- Monitor usage metrics and conduct periodic reviews to showcase learning gains and product impact.
- Troubleshoot issues and provide timely resolutions by collaborating with internal teams (Academic Consulting, Sales, Product & Technology).
- Drive customer engagement through structured interventions and communications.
- Ensure annual renewals and minimize churn by delivering measurable value.
- Identify upsell and cross-sell opportunities and collaborate with Sales/Key Accounts team to close them.
- Collect client feedback, generate insights, and work with Product/Academic teams to improve offerings.
- Maintain accurate CRM records for customer interactions,



renewals, escalations, and success metrics.
- Generate Leads by asking for Referrals from Partner Schools and work with Sales team for demos.
- Provide pre-sales support to the field Sales team when required.

Requirements

Skills & Competencies

- Robust relationship-building and stakeholder management skills
- Excellent communication and presentation skills
- Analytical mindset with ability to interpret usage and performance data
- Problem-solving orientation with customer-first attitude
- Proficiency in CRM tools and data reporting
- Ability to collaborate cross-functionally with Sales, Academics, and Product teams

📌 Manager of Customer Success (Bengaluru)
🏢 Educational Initiatives
📍 Bengaluru