Role Overview

We are looking for a Manager / Assistant Manager – Sales & Business Development who will own both recent business acquisition and existing account retention & growth.

The role requires a strong hunter mindset along with the ability to build long-term customer relationships and drive revenue from existing accounts.

Key Responsibilities

- Generate and convert new business opportunities across E-commerce, D2C, Retail, Consumer Durables and other relevant segments.
- Build and manage a healthy sales pipeline through outbound prospecting, references, LinkedIn and industry networks.
- Understand customer requirements around shipment volumes, weight profile, lanes, SLAs and service needs.
- Drive the complete sales cycle from prospecting to commercial closure and onboarding.
- Manage assigned existing accounts and ensure strong customer engagement and retention.
- Identify upsell,



cross-sell and wallet-share expansion opportunities.
- Coordinate with Operations, Pricing, Finance and CX teams for smooth onboarding and issue resolution.
- Drive revenue, retention and account-growth targets.
- Maintain CRM, sales reports, forecasts and account plans.
- Conduct regular customer reviews and proactively identify business risks and opportunities.

Ideal Candidate
- 3–7 years of B2B Sales / BD / KAM experience.
- Logistics, E-commerce, D2C or Supply Chain experience preferred.
- Strong prospecting, negotiation and relationship-management skills.
- Commercially oriented with strong ownership and follow-through.
- Comfortable interacting with senior customer stakeholders.
- Target-driven, analytical and execution-focused.

📌 Manager/Assistant Manager - Sales & BD (Mumbai)
🏢 Shadowfax
📍 Mumbai