We will count on you to:

- Receive claim notices from US advocates and promptly notify relevant markets through the Operations team.
- Follow up with each market and the assigned claim adjuster to secure timely acknowledgment of the claim.
- Ensure that all correspondence and actions from the lead insurer are effectively communicated to all following markets.
- Proactively review all claims (recent and old) and establish a plan of action to achieve a favourable claims resolution.
- Verify claims in accordance with the terms and conditions of the policy.
- Provide professional and timely communication with clients, brokers, and third parties to gather information and update them on the claims process.
- Provide regular and comprehensive status reports to account executives and claims managers.
- Work with the wider claims team to ensure the effective handling, processing and filing of claims on market and internal systems.
- Develop PowerPoint presentations for internal and external stakeholders.
- Chase for payments from insurers once claims have been approved to ensure prompt financial resolution.
- Ensure that the MClaim file is closed correctly, and all necessary documentation is completed.




- Collaborate with US claims advocates to support the management of complex and high-value claims, providing assistance as needed to ensure effective resolution.
- Assist US claims advocates by delivering data and analytics insights on high-frequency accounts, helping to identify trends and inform decision-making.

What you need to have:

- 7-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
- Graduate or master s in commerce or business administration or any equivalent education programme in Insurance domain.
- Should possess sound knowledge of Marine insurance claims related to cargo, vessels, or liabilities along with marine insurance laws and maritime regulations.
- Strong leadership skills with the ability to guide teams, make confident decisions, and drive results through collaboration and clear direction.
- MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
- Strong verbal and written communication skills - excellent email writing skills.
- Must be comfortable with working on new age data management tools

📌 Lead Specialist - Metrics, Analytics &Reporting (Mumbai)
🏢 Oliver Wyman
📍 Mumbai