Lead - Order Management

Location: Airoli, Navi Mumbai

Work Mode: Work from Office (5 Days a Week)

Key Responsibilities

Order Processing &

- Governance

- Manage the end-to-end Order-to-Invoice lifecycle from customer order receipt through invoicing.
- Review and validate customer orders for commercial accuracy, approvals, contractual compliance, pricing, taxation, and supporting documentation before order booking.
- Ensure timely Sales Order (SO) creation and accurate system updates within defined SLAs.
- Establish and enforce governance checkpoints to maintain process integrity and compliance.

Vendor &

- Compliance Management

- Ensure vendor quotations are obtained, reviewed, and retained for audit and compliance purposes.
- Coordinate vendor onboarding, screening, and compliance verification with Supply Chain Management (SCM) and Finance teams.
- Validate procurement and fulfillment dependencies before order release.

Billing &

- Revenue Assurance

- Monitor billing milestones and drive timely invoice generation in line with customer contracts.
- Review margins, commercial terms, taxation, and billing requirements to ensure accuracy and profitability.
- Identify and resolve order, billing, and invoicing discrepancies to prevent revenue leakage.
- Track order aging, unbilled orders, and invoice delays, ensuring timely revenue realization.

Cross-Functional Coordination

- Act as the central coordination point between Sales, Presales, Service Delivery, SCM, Finance,



and Operations teams.
- Facilitate timely resolution of order-related issues impacting billing or customer delivery commitments.

Reporting &

- Audit Support

- Maintain complete and audit-ready documentation for all orders and transactions.
- Support internal and external audits by ensuring adherence to established controls and processes.
- Track and report key performance metrics, including:
- Order Processing Turnaround Time
- Order Aging
- Billing Cycle Time
- Invoice Accuracy
- Revenue Realization
- Compliance and Control Adherence

Desired Profile

- Bachelor's degree in Commerce, Business Administration, Finance, Supply Chain, or a related discipline.
- 4-8 years of experience in Order Management, Revenue Operations, Sales Operations, Billing Operations, or Commercial Operations within an IT Services, System Integration, or Technology workplace.
- Strong understanding of Order-to-Cash (O2C), billing, commercial controls, taxation, and revenue governance.
- Experience working with ERP platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
- Excellent stakeholder management and cross-functional coordination skills.
- Strong analytical skills with attention to detail and compliance orientation.

Key Success Metrics

- Order Booking Accuracy
- Billing Cycle Time
- Reduction in Order Aging
- Invoice Accuracy Rate
- Revenue Leakage Prevention
- Audit Compliance Score
- Timely Revenue Realization

📌 Lead- Order Managment (Mumbai)
🏢 Black Box
📍 Mumbai