Company Description UKG is a Workforce Operating Platform that applies deep workforce understanding and people-first AI to help organizations unlock the full potential of their teams. Leveraging one of the world’s largest collections of workforce insights, UKG empowers customers to build trust, increase productivity, and support talent in meaningful ways. The company partners with organizations across industries, providing data-driven intelligence to address complex workforce challenges.

At UKG, employees are encouraged to innovate and collaborate in a culture that recognizes the workforce as a true competitive advantage.

Role Description The Lead Customer Success Engineer is a full-time, in office role based in Pune City. This role focuses on guiding customers through the successful adoption and ongoing use of UKG solutions, acting as a technical and strategic advisor. Day-to-day responsibilities include troubleshooting complex product issues, coordinating with engineering and product teams to resolve customer challenges, and configuring or optimizing solution deployments based on customer needs.

The Lead Customer Success

Engineer will analyze usage data, recommend best practices, and conduct training or knowledge-sharing sessions to enhance customer value and satisfaction. The role also involves developing long-term customer success plans,



documenting solutions, and contributing to continuous improvement of support processes and product capabilities.

Qualifications

- Demonstrated expertise in customer success, technical support, or solutions engineering, with experience managing complex, enterprise-level customers.
- Strong technical proficiency in SaaS platforms, cloud-based applications, APIs, and integration concepts; familiarity with workforce or HR technologies is an advantage.
- Solid analytical and problem-solving skills, including the ability to diagnose issues, interpret data, and propose practical, scalable solutions.
- Excellent communication and collaboration skills, with the ability to translate technical concepts for non-technical stakeholders and work effectively with cross-functional teams.
- Proven ability to lead initiatives, mentor team members, and drive continuous improvement in customer success practices and processes.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; advanced certifications in customer success or cloud technologies are beneficial.
- Comfort working on-site in Pune City, with a customer-focused mindset, strong ownership, and a commitment to inclusive, non-discriminatory workplace values.

📌 Lead Customer Success Engineer (Pune)
🏢 Ukg
📍 Pune