DESCRIPTION

- Level: L4

- Department: Lead Management

- Designation: Assistant Manager – Call Centre &
- Campaign

- Responsible for: Call Centre &

- Campaign

- Location: Pune

- Experience: Min. 5–7 years of experience managing Call Centre operations and/or Campaign Management, preferably in Financial Services/Banking/NBFC

- Qualification: Any Graduate/MBA

- Reporting to: Manager

- Nature of Role: Individual Contributor role

SKILL SET REQUIRED

- Excellent interpersonal & channel management skills

- Effective planning, organizing & execution skills

- Valuable command over MS Excel &
- PowerPoint

- Knowledge of campaigning tools & knowledge of digital marketing would be an added advantage

- Strong analytical skills with a creative mindset

- Result orientation

ROLE PROFILE / JOB RESPONSIBILITIES

1) Call Centre &

- Lead Management

- Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.





- Drive day-to-day Call Centre activities and implement new initiatives to improve performance.

- Coordinate with the IT team on new initiatives and system-related projects.

- Ensure quality lead generation and conversion.

2) Campaign Management

- Plan, execute and monitor Inbound &
- Outbound calling campaigns, and digital campaigns through SFMC — across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer — to maximise lead generation & conversion.

- Track campaign performance basis data analytics and refine strategy accordingly.

KEY PERFORMANCE AREA

- Call Centre Operations &
- SLA Compliance

- Agent Productivity &

- Performance Evaluation

- Quality Lead Generation as per set targets

- Campaign Management – Plan, Execution &

- Performance Tracking/Monitoring

- Business Monitoring &

- MIS

📌 Lead Management - MH - Pune - BACL (Akurdi)
🏢 bajajauto
📍 Akurdi