Key Responsibilities:
- Manage and maintain robust relationships with key US clients.
- Act as the primary point of contact for assigned accounts.
- Understand client requirements and coordinate with internal teams for timely delivery.
- Handle client meetings, calls, presentations, and regular follow-ups.
- Identify opportunities for upselling, cross-selling, and account expansion.
- Monitor client satisfaction and proactively resolve issues.
- Track account performance, revenue, and business opportunities.
- Prepare regular reports and updates for management.
- Build long-term partnerships with clients and improve client retention.
- Coordinate with Sales, Operations, Development, and Support teams to ensure smooth execution.
📌 Key Account Manager - US Clients Handling (Salem)
🏢 ZEA CRM
📍 Salem