Kibo OMS – Software Engineer / Production SupportExperience: 3–5 Years

Role Type: Software Development + Application/Production Support

Domain: Order Management / E-commerce

Platform: Kibo Commerce / Kibo Order Management System (OMS)

Job SummaryWe are looking for a Kibo OMS Software Engineer with 3–5 years of experience who can work across Kibo OMS functional areas, backend development, customization, integrations, and application support.

The candidate should have a strong understanding of Order Management System concepts and Kibo OMS functionality, along with hands-on backend development experience to develop custom business logic, integrations, APIs, and extensions.

The role will involve both development of new customizations and production/application support, including analysis and resolution of functional and technical issues.

Key ResponsibilitiesKibo OMS – Functional· Robust understanding of Kibo OMS functionality and order lifecycle.

· Understand and troubleshoot order processing, fulfillment, cancellations, returns, refunds, payments, inventory and related OMS processes.

· Understand Kibo OMS configuration and how different OMS components interact.

· Analyze business requirements and translate them into Kibo OMS solutions.

· Work closely with functional teams, business users and other technical teams to understand requirements and production issues.

· Investigate functional issues by tracing the order lifecycle and identifying the point of failure.

· Understand Kibo OMS workflows, business rules and platform capabilities.

· Support configuration changes and functional enhancements where required.

Backend Development & Customization· Develop custom backend functionality on/around Kibo OMS based on business requirements.

· Develop and maintain REST APIs and integrations with external systems.

· Implement custom business logic, validations, workflows and extensions.

· Work with Kibo APIs and platform services to extend standard OMS functionality.





· Develop integrations between Kibo OMS and systems such as e-commerce platforms, ERP, WMS, payment systems, inventory systems and other third-party applications.

· Debug and troubleshoot existing custom code and integrations.

· Write clean, maintainable and reusable backend code.

· Participate in code reviews, unit testing and deployment activities.

Production / Application Support· Provide L2/L3 application support for Kibo OMS.

· Analyze production incidents and identify root causes.

· Troubleshoot order, fulfillment, inventory, payment, return and integration issues.

· Analyze application logs, API requests/responses and database information to troubleshoot issues.

· Identify whether an issue is related to Kibo configuration, custom code, integration, data or an external system.

· Provide workarounds and permanent fixes for production issues.

· Monitor recurring issues and identify opportunities for automation or permanent resolution.

· Participate in incident, problem and change management processes.

· Support deployments and production releases.

· Prepare technical documentation and root-cause analysis for critical issues.

Required Technical SkillsMust Have· 3–5 years of software development / application support experience.

· Hands-on Kibo OMS experience.

· Strong functional knowledge of Kibo OMS.

· Good understanding of Order Management concepts and order lifecycle.

· Experience with:

o Orders o Fulfillment o Inventory o Payments o Cancellations o Returns / Refunds o Shipping o Order status and lifecycle o Integrations

· Proficiency in Java or any object-oriented programming language

· Strong backend development experience.

· Experience developing custom functionality for an OMS/e-commerce platform.

· Strong knowledge of REST APIs and API integrations.

· Experience troubleshooting production issues.

· Good understanding of application logs and debugging.

· Good SQL/database knowledge.

· Experience with Git or similar source-control systems.

📌 KIBO OMS Developer (Chennai)
🏢 Aries Solutions
📍 Chennai