We are currently seeking a highly-motivated, driven Key Account Manager for our Customer Experience Team in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives.
If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you!
Main responsibilities:
The Key Account Manager is an expert who helps to maintain strong customer relationship and will be responsible of the following:
- Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
- Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
- Provide Assistance and Support to the Sales Organization Team as assigned.
- Communicate effectively with the Supply Chain team and other internal departments
- May prepare and/or present proposals and quotes and recommend product based on customer needs.
- Meet or exceed Customer Service Rep Key Performance Indicators.
- Make critical decisions daily with the ability to develop root cause analysis.
- Collaborate with Operations to meet urgent customer demand and orders.
- Collaborate with Technical Service Department on Quality issues.
- Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
Key Competencies:
The ideal candidate must have the following competencies:
- Strategic Vision.
- Building organizational capacity.
- Results driven.
- Embrace change.
- Collaboration and Influence.
- Entrepreneurial spirit.
- Customer value and Market focus.
Skills and Qualifications:
- Mechanical Engineer/ MBA Marketing Degree of any relevant degree. Techno- commercial hands on experience require.
- 5+ years experience as aKey Account Manager / Customer Service in an industrial environment.
- Robust experience with an ERP system is highly desirable
- Strong Microsoft Office skills.
- Able to multitask and effectively prioritize competing priorities in a dynamic, fast-paced, entrepreneurial environment.
- A strong problem-solver who is diplomatic yet effective and effective.
- Hands-on; completes tasks and dependable.
- An excellent communicator – written, verbal, presentation and interpersonal.
- Team player, with a strong sense of ownership and a “get things done” attitude.
- Proficient with new and emerging/relevant technologies.
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📌 Key Account Manager (Pune)
🏢 Optimas International
📍 Pune
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