What This Role Is About

Winning a client is one thing. Keeping them, growing them, and turning them into Bassline's most vocal advocates is another and that's exactly what this role is about.

As Key Accounts Manager, you'll own Bassline's most important client relationships. You'll be the single point of contact for key accounts across both corporate and government segments, the person they call first when a new project is on the horizon, and the person who makes sure every existing engagement is running smoothly. Your goal isn't just retention, it's expansion. Every key account should be spending more with Bassline this year than they did last year.

What You'll Own

Key Account Ownership

Own a defined portfolio of Bassline's highest-value clients. Understand their business, their upcoming projects, their internal stakeholders, and their pain points better than any competitor does. Be the person they think of first when AV comes up.

Revenue Expansion

Drive revenue growth within existing accounts — identifying new project opportunities, cross-selling services, proposing upgrades, and ensuring AMC renewals happen on time and at the right value. Expansion revenue from key accounts is your primary KPI.

Cold Calling & New Account Acquisition

While your core focus is existing accounts, you'll also prospect and acquire new key accounts — targeting organisations with large, multi-site AV requirements. Solid cold calling and outreach skills are essential.

Relationship Management at Multiple Levels

Build relationships across multiple levels of each client organisation — not just the single point of contact who gave you the last project. When that person moves roles, your relationship with Bassline should be unshaken because you've invested in the organisation, not just the individual.

Client Satisfaction & Issue Resolution

When something goes wrong on a project — and occasionally it will — you're the one who takes ownership, communicates transparently,



and ensures the issue is resolved to the client's satisfaction. Client trust is your currency and you guard it carefully.

Renewals & Contract Management

Track AMC and service contract renewal timelines. Initiate renewal conversations well in advance, negotiate commercially, and ensure no contract lapses due to poor follow-up.

Market Intelligence & Feedback Loop

Bring client feedback, competitor intelligence, and market insights back to the internal team regularly. Key account managers often know what the market wants before anyone else does — that intelligence is valuable.

What We're Looking For

- 5 to 8 years of experience in key account management, enterprise sales, or business development — ideally in AV, IT, workplace technology, or systems integration
- Demonstrated success in retaining and growing high-value client accounts
- Strong cold calling and new business development skills — this is not a passive relationship maintenance role
- Exceptional communication, negotiation, and interpersonal skills across all organisational levels
- Highly organised with outstanding follow-up discipline — you track every commitment and close every loop
- Commercial acumen — you understand margins, contract terms, and how to structure deals that work for both sides
- Graduate mandatory; MBA in Sales, Marketing, Key Account Management, or equivalent strongly preferred
- Self-motivated, proactive, and thrives in a fast-paced, high-ownership startup environment.

Who You Are

Your clients don't feel like they're being managed — they feel like they have a trusted partner at Bassline who genuinely understands their business and looks out for their interests. You're proactive enough to flag a client risk before it becomes a problem, commercially sharp enough to spot a revenue opportunity in every conversation, and organised enough that nothing — no follow-up, no renewal, no commitment — ever falls through the cracks.

You take ownership of your accounts completely. When a key client is happy, you know exactly why. When they're not, you already know and you're already fixing it.

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📌 Key Account Manager (Gurugram)
🏢 Bassline AV Technologies
📍 Gurugram