IT Technical Support & Implementation Engineer, Female applications also invited.

Role Overview

We are looking for a self-driven, quick-learning RFID Technical Support & Implementation Engineer to manage customer engagements across the complete RFID solution lifecycle—from pre-sales and requirement study to installation, training, and post-implementation support.

This is a remote/WFH role based in India, with opportunities for PAN India and international travel at company expense.

Key Responsibilities

- Conduct RFID demonstrations, pre-sales support, customer meetings, and technical presentations.
- Understand customer business processes and conduct System Requirement Studies (SRS).
- Create process flows, workflow diagrams, system architecture, and technical documentation using tools such as Visio, draw.io, Lucidchart, PowerPoint, etc.
- Prepare SRS, technical specifications, project documents, installation guides, training material, and SLA-related documentation.
- Coordinate with customers, sales, development, hardware, and project teams to ensure smooth project execution.
- Perform or coordinate RFID installation, setup, configuration, testing, commissioning, and integration.
- Conduct customer training and knowledge transfer.
- Provide remote/virtual post-installation support, troubleshooting, and issue resolution.
- Work according to customer SLA and 24×7 support requirements, including on-call support when required.
- Travel to customer locations across India and overseas for demonstrations,



site surveys, implementation, troubleshooting, and training.

Required Skills

- Good understanding of hardware, software, and system implementation
- Strong problem-solving, troubleshooting, and analytical skills.
- Good spoken and written English communication skills.
- Ability to create clear process flows and technical documentation.
- Strong customer-facing, presentation, and coordination skills.
- Self-learner and quick learner, with the ability to independently understand new technologies.
- Willingness to travel domestically and internationally.
- Enjoys working with corporate/enterprise customers and exposure to different business environments.

Qualification & Experience
- Diploma/Bachelor's degree in Electronics, Electrical, IT, Computer Science, Instrumentation, Mechatronics, or a related field.
- 2–5 years of experience in RFID, IoT, system integration, technical support, field engineering, automation, or a related technology role is preferred.

Location & Travel

Location: India | Remote / Work From Home

Travel: PAN India & International

Travel Expenses: Company-paid as per company policy

Support: 24×7/on-call support as required by customer SLA

Ideal Candidate

- A technically curious, customer-focused, confident communicator who enjoys solving problems, learning recent technologies, interacting with corporate clients, and travelling for exciting domestic and international projects.

📌 IT Technical Support & Implementation Engineer (Bengaluru)
🏢 Acura Data Global
📍 Bengaluru