This is a remote position.

# IT Recruiter –

- US IT Recruitment &
- Project Coordination

## Job Overview

We are looking for an IT Recruiter with experience in US IT recruitment and project/resource coordination to support our growing global IT Field Services operations.

The role will primarily focus on sourcing, screening, recruiting, and onboarding IT professionals and field engineers for US and European IT projects, while also supporting project coordination, resource deployment, work-order management, and client delivery activities.

The ideal candidate should have strong knowledge of US IT recruitment, technical staffing, candidate engagement, vendor/contractor coordination, and recruitment operations, along with the ability to work across multiple time zones and manage time-sensitive project requirements.

### Key Responsibilities

#### US IT Recruitment &

- Talent Acquisition –
- Primary Responsibility

Source and recruit IT professionals and field engineers for US and European IT Field Services projects.

Handle the complete recruitment lifecycle from sourcing and screening to interview coordination, selection, onboarding, and deployment.

Source candidates through LinkedIn, job portals, professional networks, referrals, and other recruitment channels.

Recruit for technical roles such as:

Desktop Support Engineers

Field Service Engineers

Network Engineers

Data Center Technicians

IT Support Engineers

POS / Hardware Support Engineers

Smart Hands / Remote Hands Engineers

Infrastructure and Network Support professionals

Screen candidates based on technical skills, location, availability, work authorization, experience, and project requirements.

Conduct initial candidate screening and assess communication, technical suitability, availability, and deployment readiness.

Coordinate technical interviews and client interviews.

Maintain an active pool of qualified IT contractors and field engineers across different US and European locations.

Develop and maintain candidate/engineer databases, skill matrices, availability trackers, and regional coverage reports.

Engage with independent IT contractors, freelancers, staffing partners, and recruitment vendors.

Negotiate rates, availability, start dates, and other deployment-related requirements with candidates and contractors.

Ensure candidates meet project-specific compliance and onboarding requirements.

#### Resource &

- Deployment Coordination

Coordinate engineer availability and deployment against project requirements and client schedules.





Support rapid resource fulfillment for break-fix, IMAC, rollout, installation, migration, and site deployment projects.

Coordinate background verification, NDA, right-to-work/work authorization documentation, and other onboarding requirements.

Maintain accurate records of engineer skills, certifications, locations, availability, rates, and deployment status.

Coordinate replacements and backup resources when an assigned engineer becomes unavailable.

Work closely with project coordinators and delivery teams to identify resource gaps and resolve them proactively.

#### IT Field Services Project Coordination

Support coordination of US/EU IT Field Services projects and work orders.

Assist with dispatching field engineers and coordinating site visits.

Track work orders, engineer assignments, appointment schedules, and ticket status.

Follow up with engineers, vendors, and clients to ensure timely completion of assignments.

Monitor SLA requirements, response times, appointment timelines, and ticket closures.

Coordinate activities across multiple time zones, including EST, PST, GMT, CET, and IST.

Escalate delays, resource gaps, SLA risks, and operational issues to the appropriate stakeholders.

Ensure work-order information and project documentation are complete and accurate.

#### Client &

- Stakeholder Coordination

Communicate professionally with US/EU clients, vendors, field engineers, contractors, and internal delivery teams.

Participate in project and operational calls as required.

Provide regular updates on recruitment progress, resource availability, deployments, and project requirements.

Prepare recruitment and project status reports, trackers, and dashboards.

Maintain clear and timely communication with candidates throughout the recruitment and onboarding process.

### Required Skills &

- Experience

1–3+ years of experience in IT recruitment, preferably supporting US IT staffing or global IT projects.

Experience recruiting for US IT / technical roles, preferably field services, infrastructure, networking, desktop support, or data center roles.

Understanding of US recruitment practices,



candidate sourcing, screening, interview coordination, and contractor hiring.

Experience working with US-based candidates, clients, vendors, or IT staffing partners is highly preferred.

Strong sourcing skills using LinkedIn, job portals, databases, referrals, and other recruitment channels.

Good understanding of technical IT terminology and the ability to assess basic technical requirements.

Strong candidate engagement, negotiation, follow-up, and relationship-management skills.

Ability to manage multiple open positions and urgent resource requirements simultaneously.

Good understanding of SLA, ticketing, work-order, and escalation processes.

Strong written and verbal English communication skills.

Proficiency in MS Excel / Google Sheets for recruitment and resource tracking.

Experience with ATS, CRM, ITSM, or ticketing platforms is an advantage.

### Preferred Qualifications

Graduate degree, preferably in Computer Science, IT, Engineering, Business, HR, or a related field.

Experience recruiting for Desktop Support, Network Support, Field Services, Data Center, POS, or Infrastructure roles.

Experience working with IT contractors, freelancers, independent engineers, or staffing vendors.

Exposure to ServiceNow, Jira, Freshservice, Zoho, or similar ITSM/ticketing platforms.

Previous experience supporting global IT services, managed services, or field services organizations.

Familiarity with US time zones and US IT staffing terminology.

### Key Competencies

Strong ownership and accountability

Excellent sourcing and candidate assessment skills

Strong communication and interpersonal skills

High level of follow-up and coordination

Ability to work under tight deadlines

Strong attention to detail

Multitasking and prioritization skills

Client and candidate focused

Problem-solving and escalation management

Ability to work independently in a remote setting

### Working Conditions

Remote role –

- India-based

Requires flexibility to support US business hours, with occasional European/US overlap depending on project requirements.

Willingness to work in shifts or extended hours when required for US recruitment and project coordination.

Stable internet connection and laptop required.

Ability to coordinate with candidates, engineers, clients, and vendors across multiple time zones.

### Role Focus

Primary: US IT Recruitment &

- Resource Management

Secondary: IT Field Services Project &

- Deployment Coordination

📌 IT Recruiter (India)
🏢 Preferable - Crafting Careers
📍 India