About the Company

– IT Change Manager

About the Role The IT Change Manager is responsible for governing and managing the end-to-end Change Management process to ensure IT changes are assessed, approved, implemented, and reviewed with minimal risk and business disruption.

Responsibilities

- Own and govern the Change Management process in line with ITIL and organizational policies.
- Review change requests for completeness, risk, impact, implementation, testing, rollback, and communication plans.
- Manage Standard, Normal, and Emergency changes.
- Plan and facilitate CAB, Pre-CAB, and ECAB meetings.
- Manage the Forward Schedule of Change (FSC), change calendar, maintenance windows, and change conflicts.
- Coordinate with technical teams, business stakeholders, and suppliers for successful change implementation.
- Monitor high-risk and business-critical changes and manage escalations.
- Conduct and govern Post-Implementation Reviews (PIRs) for failed and major changes.
- Track change-related incidents, failures, process deviations, and corrective actions.
- Monitor and report Change Management KPIs and trends.
- Drive process improvements, audit compliance, and process maturity.

Qualifications

- 10+ years of overall ITSM/IT Operations experience.
- 7+ years of hands-on Change Management experience.
- ITIL 4 Foundation certification preferred.
- ServiceNow Change Management experience preferred.




- Experience in large enterprise or managed services environments is desirable.
- Experience working with global teams, customers, suppliers, and multiple technology towers is preferred.
- Capable of planning Changes tagged to App release.
- Experience with CAB/ECAB governance and change risk assessment.

Required Skills

- 10+ years of overall ITSM/IT Operations experience.
- 7+ years of hands-on Change Management experience.
- ITIL 4 Foundation certification preferred.
- ServiceNow Change Management experience preferred.
- Experience in large enterprise or managed services environments is desirable.
- Experience working with global teams, customers, suppliers, and multiple technology towers is preferred.
- Capable of planning Changes tagged to App release.
- Experience with CAB/ECAB governance and change risk assessment.

Preferred Skills

- ITIL 4 Foundation certification preferred.
- ServiceNow Change Management experience preferred.
- Experience in large enterprise or managed services environments is desirable.
- Experience working with global teams, customers, suppliers, and multiple technology towers is preferred.

Pay range and compensation package

[Pay range or salary or compensation]

Equal Prospect Statement

[Include a statement on commitment to diversity and inclusivity.]

📌 IT Changa Manager (India)
🏢 CosMicIT
📍 India