Job Title: IT Lead/Asst Manager Job location: Bengaluru Experience: 4 Years Job Responsibilities · Analysing existing VoIP networks and Troubleshooting VoIP network issues. · Manage and maintain IT infrastructure, including LAN,WAN, Wi-Fi, VPN, and internet connectivity. · Configure and troubleshoot firewalls, switches, routers, wireless access points, and other network devices. · Monitoring of call system (Genesys platform) = servers, applications, call routing and network traffic; Maintaining and testing of proposed changes in Genesys environment; · Install, configure, and administer Windows Server, Active Directory, DNS, DHCP, and File Server. · Provide hardware, software, and technical support for desktops, laptops, printers, and business applications. · Monitor and ensure stable network performance and minimize downtime. · Configure and maintain antivirus, endpoint security, and user access policies. · Perform system backups, data recovery, firmware upgrades, and preventive maintenance. · Troubleshoot network, server, hardware, and software issues and coordinate with vendors when required. · Maintain IT assets, documentation, and standard operating procedures. Manage complex & large projects for improving existing IT infrastructure and operations Conceptualize and execute IT projects for new technologies and upgrading existing technology to improve service offerings to customers Manage procurement of IT Infrastructure,



software & Services - Routers, switches, Firewalls, network monitoring tools/devices, Access control systems, office surveillance systems etc. Manage & procurement of leased line circuits, bandwidth upgradation, billing, invoicing etc.

Manage IT service offerings to co-working customers including IT customizations, network equipment - provision, support and troubleshooting, billing and invoicing Lead technical teams across multiple locations - performance management, appraisals, hiring, training etc. Create and implement SOPs for all aspects of IT operations - procurement, equipment maintenance, monitoring of networks, reports etc.

Required Skills · 4 years of experience in IT Infrastructure or System & Network Administration. · Positive knowledge in VOIP services and Call centre system. · Good knowledge of Windows Server, Active Directory, DNS, DHCP, SBC and File Server. · Hands-on experience with firewalls (Fortinet), managed switches, routers, and wireless access points. · Good understanding of network troubleshooting, VPN, and internet connectivity. · Knowledge of endpoint security, backup, and IT security best practices. · Strong problem-solving, communication, and troubleshooting skills. [Preferred]: · Working experience in call centers, Experience in call center network setup is preferred. Please send your resumes to [email protected]

📌 IT Assistant Manager (Bengaluru)
🏢 TTE Technology India Private
📍 Bengaluru