We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.

Key Responsibilities A. HR Helpdesk Advisory (Tier 1) Handle HR queries related to Compensation, Benefits, Payroll, L&D;, Timekeeping, Workday transactions, Recruiting, and Performance Management. Provide voice and non-voice support in German and English.

Manage and resolve tickets across multiple HR queues. Support high-touch cases such as pay-out, health, and wellness-related support. B. Hire-to-Retire Transactional Activities Process Workday HCM updates across the employee lifecycle.

Support onboarding activities, including document verification and background checks. Coordinate offboarding workflows, including exit documentation. C. Learning and Development Familiarity with end-to-end workflows within learning administration.

Is able to coordinate and calibrate with different stakeholders. Ensures managing vendor coordination,



invoicing, and learning event administration. D.

Data Quality

Maintain SLA, TAT, and quality standards. Ensure PII protection and data confidentiality.

Utilize

ServiceNow, dashboards, and knowledge bases. E.

Continuous Improvement

Identify process gaps and suggest improvements. Participate in training, calibrations, and governance reviews.

Required Skills &

Qualifications Fluency in German (B2-C1). Bachelor's degree in HR, Business, Commerce, or related fields. 1-5 years of HR Shared Services experience. Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

Solid communication and customer service orientation. Ability to work in 24/7 operations. Problem-solving and attention to detail.

Preferred Skills Experience supporting global clients. Exposure to Payroll, Recruiting Ops, L&D; Ops, and Benefits.

Certifications such as Workday HCM or Goethe German certifications.

📌 HRO Analyst (Bengaluru)
🏢 APEX-TEK PLACEMENT CONSULTANTS PRIVATE
📍 Bengaluru