Role Journey Identify → Align → Train → Train on the Job → Stabilise → Handover → Monitor → Support The role involves taking complete ownership of hospital performance—from initial identification and staff alignment to training, stabilisation, handover, and ongoing monitoring. Key ResponsibilitiesUnderstand the hospital's patient flow, receptionist-led billing process, and Pay ₹0 potential. Align with hospital leadership, supervisors, and receptionists to ensure smooth implementation.

Train hospital staff on: Pitching Pay ₹0 Eligibility checks Booking processes Work alongside hospital staff during live operations. Deliver solid booking numbers during the on-the-job training phase. Demonstrate that the expected performance levels are achievable.

Identify and resolve operational, behavioural, and technical challenges. Share key learnings, challenges, and solutions with the wider team. Stabilise hospital performance before handing over execution to the hospital team.

Build ownership and accountability at the hospital level. Monitor performance closely after the handover. Provide support, retraining, and intervention whenever performance drops. Ensure hospitals consistently maintain the expected level of performance.

Manage multiple hospitals across different locations, both within and outside the city.

What We Are Looking

ForHigh ownership and the ability to work independently. Strong team-player mindset with collective responsibility for outcomes. Willingness to support team members and contribute beyond assigned hospitals when required.

Strong execution and problem-solving skills.



Passion, energy, and a go-getter attitude. Ability to train, influence, and motivate frontline staff. Comfortable working on the ground inside hospitals. Willingness to travel and commute across different locations.

Strong communication and stakeholder-management skills. Comfortable working with targets and taking complete accountability for performance.

What Success Looks

LikeYou will be successful in this role when: Assigned hospitals achieve strong Pay ₹0 booking numbers. Hospital staff are independently able to pitch and book Pay ₹0. Strong performance is demonstrated during the on-the-job phase.

Hospital operations are stabilised before handover. Hospitals continue delivering consistent performance after handover. Any decline in performance is identified and corrected quickly. Learnings from one hospital are shared and successfully applied across other hospitals.

The Hospital Success

Team works effectively together to ensure successful hospital operations.

The Person We NeedWe are looking for someone who: Can take independent ownership while working closely with the team. Can enter a hospital, understand the opportunity, and identify areas for improvement. Can effectively align hospital stakeholders and frontline staff.

Can train and motivate hospital staff to follow the required process. Can drive booking numbers and deliver measurable results. Can solve operational challenges and ensure sustained performance. Is comfortable working in a field-first, team-driven, target-driven, and high-ownership environment .

📌 Hospital Success Executive (Bengaluru)
🏢 Nordinn
📍 Bengaluru