We are looking for a Field Engineer – L1 to provide in office IT support at our client locations. The candidate will be responsible for troubleshooting hardware, networking, Wi-Fi, CCTV and other basic IT infrastructure issues. Key ResponsibilitiesVisit client locations for on-site IT support and troubleshooting .
Diagnose and resolve desktop, laptop and printer-related issues. Install and configure Windows, software, drivers and peripherals. Troubleshoot LAN, Wi-Fi, switches, routers and basic network connectivity .
Perform CAT6 cable termination and basic network testing. Provide basic support for CCTV, NVR/DVR and IP cameras . Install and troubleshoot biometric/attendance devices . Perform basic troubleshooting of UPS and network-rack equipment.
Coordinate with L2 engineers, vendors and OEMs for complex issues.
Maintain proper service reports and update tickets after every visit. Carry out preventive maintenance at client locations. Maintain proper documentation of equipment, IP addresses and network connectivity.
Provide remote assistance to the in-house support team when required.
Required Technical
SkillsGood knowledge of Windows 10/11 Desktop and laptop hardware troubleshooting Basic networking – TCP/IP, DHCP, DNS, IP addressing Router and switch configuration – basic level LAN/Wi-Fi troubleshooting CAT6 crimping and cable testing Basic knowledge of CCTV/IP cameras and NVRs Basic knowledge of biometric/attendance systems Printer and peripheral troubleshooting Remote-support tools such as AnyDesk/TeamViewer