Role Overview

We are looking for a German Language Expert with B2 or higher proficiency in German to support customers and provide a professional service experience.

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The candidate should be comfortable understanding, speaking, reading and writing in German and should be able to communicate clearly with German-speaking customers while handling their queries in a professional and customer-centric manner.

Key Responsibilities

German Language & Customer Communication

- Communicate with customers professionally in German
- Understand customer queries accurately and provide clear and appropriate responses
- Demonstrate strong German speaking, listening, reading and writing skills
- Interpret customer requirements correctly and avoid communication gaps
- Maintain appropriate grammar, vocabulary, pronunciation and professional tone

Customer Support

- Handle customer queries related to products, services, accounts or general support requirements
- Understand the customer's concern and identify the appropriate resolution
- Provide accurate information according to defined processes and guidelines
- Ensure a positive and professional customer experience
- Handle dissatisfied or challenging customers calmly and professionally




- Escalate unresolved or complex cases to the appropriate team

Case Management & Documentation

- Record customer interactions accurately in the relevant system/CRM
- Maintain complete and accurate case notes
- Follow established SOPs and escalation procedures
- Ensure timely follow-up wherever required
- Maintain customer-data confidentiality and process compliance

Mandatory Skills
- German Language Certification/Proficiency B2 or Above
- Strong verbal and written communication in German
- Ability to understand German conversations with good listening comprehension
- Good customer-handling and interpersonal skills
- Basic English communication for internal coordination
- Good computer and typing skills
- Ability to learn recent tools and processes quickly
- Comfortable working in rotational shifts
- Customer-focused, patient and solution-oriented approach

Preferred Candidate Profile Candidates with Goethe-Zertifikat B2, TELC B2, SD B2 or equivalent German proficiency can be considered, subject to the employer's accepted certification/assessment criteria.

Freshers with strong German proficiency are welcome to apply.

📌 German :: Kolkata : 3.8 LPA : Fresher : Grads and UG : Apply Now
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