About the RoleDr Rahul’s Elder Care is looking for an experienced and hands-on General Manager – Operations & HR to oversee the day-to-day operations of our home care services, elder care facilities and associated service locations.

The role will involve managing a team of approximately 60 staff, ensuring smooth daily operations, staff deployment, recruitment, transportation, procurement, inventory, facility coordination and HR processes. The ideal candidate should be highly organized, proactive and capable of independently managing multiple teams and locations.

This is a hands-on operational leadership role requiring regular field visits and close coordination with the Medical Director, managers, nurses, physiotherapists, caregivers and support staff.

Key Responsibilities1.

Operations

Management

- Oversee the day-to-day operations of Dr Rahul’s Elder Care's home care services and facilities.
- Ensure that all services are adequately staffed and functioning smoothly.
- Coordinate staff deployment, duty rosters, replacements and leave management.
- Monitor daily attendance, punctuality, discipline and staff performance.
- Identify operational problems and ensure timely resolution.
- Conduct regular visits to different service locations and facilities.
- Ensure adherence to organizational SOPs, service standards and operational policies.
- Coordinate between clinical, nursing, physiotherapy, caregiving, housekeeping and administrative teams.

2.

Human

Resources &

• Staff Management
- Manage the recruitment and onboarding of nurses, caregivers, physiotherapists, administrative staff and other support personnel.
- Maintain an active recruitment pipeline to meet current and future staffing requirements.
- Coordinate interviews, selection, joining formalities, documentation and induction.
- Monitor staff retention, absenteeism, performance and disciplinary issues.
- Conduct regular staff meetings and performance reviews.
- Address staff grievances and workplace issues promptly and professionally.
- Ensure proper implementation of HR policies, attendance systems, leave policies and staff documentation.
- Work towards improving staff retention, productivity and accountability.

3. Transport & • Field Coordination
- Coordinate transportation requirements for staff, patients and operational activities.
- Plan staff movement and deployment across different locations.




- Ensure timely transportation arrangements for home care teams and field staff.
- Monitor vehicle-related requirements and transportation expenses.
- Candidate should be comfortable travelling regularly across Coimbatore for operational supervision.

4. Procurement & • Inventory Management
- Manage procurement of medical, nursing, housekeeping, office and operational supplies.
- Coordinate with vendors and negotiate pricing and supply terms where appropriate.
- Maintain appropriate inventory levels and prevent stock-outs or unnecessary overstocking.
- Monitor consumption, stock movement and replenishment requirements.
- Ensure proper documentation of purchases, invoices and vendor records.
- Develop and maintain an efficient vendor network.

5. Facility & • Service Management
- Conduct regular inspections of facilities and service locations.
- Ensure cleanliness, maintenance, safety and operational readiness.
- Coordinate repairs, maintenance and facility-related requirements.
- Ensure adequate availability of essential supplies and equipment.
- Monitor service quality and address complaints or operational deficiencies.
- Support expansion and establishment of new service locations when required.

6. Administration & • Reporting
- Maintain regular operational reports and dashboards.
- Monitor staffing, attendance, recruitment, attrition, procurement and inventory.
- Track operational expenses and identify opportunities for cost control.
- Ensure timely completion of administrative documentation.
- Provide regular updates to the Medical Director regarding operations, staffing and critical issues.
- Develop systems and processes to improve operational efficiency and accountability.

Key Performance Areas (KPIs)The successful candidate will be expected to demonstrate measurable performance in:
- Smooth day-to-day functioning of all assigned services and facilities
- Staff availability and effective deployment
- Recruitment and timely filling of vacancies




- Staff retention and reduction in unnecessary attrition
- Attendance and staff discipline
- Timely resolution of operational issues
- Procurement efficiency and inventory control
- Cost-effective transportation management
- Facility readiness and maintenance
- Compliance with organizational SOPs and HR policies
- Staff and client satisfaction
- Timely reporting to the Medical Director

Candidate ProfileThe ideal candidate should:
- Have a minimum of 5 years of relevant experience in operations, facility management, healthcare operations, elder care, home care, hospital administration, hospitality or a similar people-intensive service environment.
- Have experience managing a large multidisciplinary team, preferably 40–60+ employees.
- Be comfortable managing both field operations and administrative responsibilities.
- Possess strong leadership, communication and problem-solving skills.
- Be highly organized and capable of handling multiple priorities simultaneously.
- Have experience in recruitment, staff management, procurement and inventory control.
- Be willing to travel regularly to different locations across Coimbatore.
- Have personal transportation and a valid driving licence.
- Be comfortable working in a dynamic, growing organization where responsibilities may evolve with business requirements.
- Demonstrate maturity, professionalism, integrity and the ability to handle staff and operational issues independently.

Preferred BackgroundPreference will be given to candidates with experience in:
- Home healthcare
- Hospitals or nursing homes
- Assisted living / senior care
- Healthcare facility management
- Hospitality or other people-intensive service organizations
- Multi-location operations
- Workforce management and field staff deployment

Reporting & AuthorityThe General Manager – Operations & HR will report directly to the Medical Director and will be responsible for translating organizational policies and objectives into effective day-to-day operations. The position requires strong ownership, accountability and independent decision-making, with regular reporting to the Medical Director on operational, staffing and administrative matters.

Salary: ₹50,000 – ₹60,000 per month, depending on experience and suitability.

- Position Type: Full time | Senior Management | Field & Office Based

📌 General Manager Operations (Coimbatore)
🏢 Dr Rahul's Elder Care
📍 Coimbatore