Company Description Marriott Hotels, the flagship brand of Marriott’s quality-tier, full-service hotels and resorts, operates over 500 properties worldwide and focuses on exceeding the expectations of business, group, and leisure travelers. The brand is known for consistent, dependable, and genuinely caring guest experiences that support guests who blend life and work while traveling.

Marriott

Hotels feature warm, professional service and sophisticated, functional guest room design. Properties offer lobby spaces that support working, dining, and socializing, as well as restaurants and bars with international cuisine made from fresh ingredients. Guests also benefit from gold-standard meeting and event services and expansive, 24-hour fitness facilities.

Role Description This is a full time remote role for a Front Office Executive at Marriott Hotels.

The Front Office

Executive is responsible for managing virtual front desk operations, including greeting and assisting guests through digital channels, handling online check-ins and check-outs, and coordinating reservations and room assignments. The role includes responding promptly to guest inquiries, providing information about hotel services and amenities, and resolving issues in a professional, service-focused manner.

The Front Office





Executive will collaborate with onsite teams to ensure seamless guest experiences, maintain accurate records in hotel systems, and support billing and payment processes. This position requires consistent adherence to Marriott’s service standards and clear communication across internal departments.

Qualifications

- Candidates should possess strong Customer Service and Front Office skills to manage guest interactions and virtual front desk operations effectively.
- Candidates should possess excellent Interpersonal Skills and Communication skills to build rapport with guests and collaborate with internal teams.
- Candidates should possess competency in Receptionist Duties, including managing inquiries, reservations, and check-in/check-out processes.
- Ability to work effectively in a remote environment, with reliable internet access and proficiency in hotel management software and common office tools.
- Strong problem-solving abilities, attention to detail, and a focus on delivering high-quality guest experiences.
- Prior experience in hospitality, customer support, or front office roles is preferred.
- High school diploma or equivalent required; further education in hospitality or business is an advantage.
- Flexibility to work scheduled shifts, including evenings, weekends, and holidays as needed.

📌 Front Office Executive (Ramnagar)
🏢 Marriott Hotels
📍 Ramnagar