F&B; Operations Excellence Manager THE ROLE

At August Café, we believe great hospitality is built on great systems.

We are looking for a highly organized, analytical, and execution-focused Founder’s Office & Operations Excellence Manager to work directly with the founders and help build the next stage of our business.

This is not a conventional restaurant operations role.

This is a role for someone who enjoys bringing structure to chaos, building systems from scratch, solving operational bottlenecks, driving accountability, and ensuring important projects actually get completed.

You will work closely with the founders across every area of the business—from restaurant operations and central kitchen production to HR, finance, procurement, training, audits, maintenance, reporting, and expansion readiness.

Your success will be measured by one thing:

How much more effectively the business operates because of the systems, processes, and accountability structures you build.

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WHO WE ARE

August Café is an award-winning neighbourhood café brand founded in Mumbai in 2018.

Today, we operate multiple business units including:

August Café Lokhandwala

August Café Khar

Central Kitchen Production Facility

Main Store & Procurement Operations

We are currently in an exciting phase of professionalizing our systems, strengthening our leadership team, and building the foundation required for long-term scale.

As a founder-led business, we move quickly, challenge assumptions, and care deeply about quality, hospitality, product innovation, and operational excellence.

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YOUR TEAM

You will work directly with:

Founders & Directors

Multi Unit Manager

Production Managers

HR Team

Finance Team

Procurement & Store Teams

Restaurant Leadership Teams

You will operate as a cross-functional leader and internal problem solver, helping departments execute projects more effectively and creating systems that improve consistency across the organization.

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YOU WILL BE RESPONSIBLE FOR

- Founder’s Office & Strategic Project Execution

Drive key business initiatives from planning to completion.

Examples include

New process rollouts

Training programs

Audit systems

HR projects

Operational improvements

Technology implementations

Expansion readiness projects

You will create project plans, assign ownership, track progress, and ensure execution deadlines are met.

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- SOP Development & Process Excellence

Build, document, improve, and maintain company-wide systems and SOPs.

This includes

Restaurant Operations SOPs

Central Kitchen SOPs

HR Processes

Procurement Processes

Maintenance Systems

Inventory Controls

Compliance Checklists





Training Frameworks

You will ensure that knowledge is documented and not dependent on individuals.

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- Operational Audits & Compliance

Design and implement structured audit systems across all business units.

This includes

Operations audits

Hygiene audits

Maintenance audits

SOP compliance audits

Training audits

Documentation audits

You will establish reporting mechanisms and drive corrective action follow-ups.

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- Dashboard & Reporting Systems

Develop management reporting tools that provide clarity to leadership.

This includes

KPI Dashboards

Department Scorecards

Project Trackers

Audit Reports

Action Item Trackers

Monthly Review Packs

You should be comfortable using Excel, Google Sheets, and up-to-date productivity tools to create visibility across the business.

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- Cross-Functional Coordination

Act as a bridge between departments and help remove execution bottlenecks.

You will work closely with:

Operations

Production

HR

Finance

Procurement

Maintenance to ensure priorities move forward without founder intervention at every step.

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- Training & Capability Building

Support the implementation of structured learning systems.

This includes

Training calendars

Certification programs

Competency assessments

Training records

Learning audits

You will help build a culture of continuous improvement and operational excellence.

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- Continuous Improvement Projects

Identify recurring operational challenges and recommend better ways of working.

Examples

Reducing wastage

Improving inventory controls

Improving communication systems

Strengthening maintenance processes

Increasing productivity

Standardizing workflows

You should naturally look for opportunities to improve efficiency.

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- Founder Capacity & Business Scalability

One of your primary objectives will be reducing founder dependency.

Success in this role means:

Better systems

Better accountability

Faster execution

Clearer reporting

Fewer operational bottlenecks allowing founders to focus on strategy, growth, product development, and business expansion.

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WHO YOU WILL REPORT TO

You will report directly to the Founders & Directors.

This role will have significant exposure to business strategy, decision-making, leadership discussions,



and future expansion planning.

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WHO YOU ARE

Experience

5–10 years of professional experience

Experience in multi-unit retail, hospitality, food service, QSR, cloud kitchen, restaurant chains, consumer businesses, or operationally intensive businesses

Experience leading projects, process improvement initiatives, or operational excellence programs

Experience building systems rather than simply operating within existing systems

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Technical Skills

You are comfortable with

Excel and Google Sheets

Dashboard creation and reporting

SOP documentation

Project management tools

Process mapping

Root cause analysis

Operational audits

Cross-functional stakeholder management

Experience with hospitality systems is a plus but not mandatory.

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Personal Attributes

We are looking for someone who:

Thinks in systems, not shortcuts

Enjoys solving complex operational problems

Has exceptional follow-through

Is highly organized and detail-oriented

Is comfortable working directly with founders

Can influence people without formal authority

Takes ownership without waiting for instructions

Can challenge assumptions respectfully

Loves building structure where none exists

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THIS ROLE IS NOT FOR YOU IF

You are looking for a shift management role

You prefer routine work over problem-solving

You need constant supervision

You avoid accountability conversations

You are uncomfortable with ambiguity and fast-changing priorities

You are only interested in strategy and not execution

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WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS

By the end of your first year, you will have:

Established a company-wide SOP library

Built audit systems across all business units

Created leadership reporting dashboards

Improved project execution across departments

Reduced operational bottlenecks

Increased accountability across teams

Enabled founders to spend significantly more time on strategic priorities

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COMPENSATION

₹12–18 Lakhs CTC per annum

Performance-linked growth opportunities

Direct mentorship from founders

High visibility and impact across the organization

Opportunity to play a key role in scaling a growing hospitality brand

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LOCATION

Mumbai, Maharashtra

Regular travel between business units may be required.

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HOW TO APPLY

If you are excited by the challenge of helping build systems, drive execution, and scale a growing hospitality business, we’d love to hear from you.

Please apply with

Updated Resume

Current CTC

Expected CTC

Notice Period A brief note explaining why you believe you are the right fit for this role

📌 F&B Operations Excellence Manager (Mumbai)
🏢 ATW FOODS
📍 Mumbai