How to contribute to our vision

This role is a replacement within the Service Competence team, essential for maintaining business continuity in our project execution and service operations. The position is critical to mitigate risks of delayed issue resolution and stalled project implementations by providing dedicated expertise for the SAP Field Service Management (FSM) platform. To address these business needs, the role is structured around three core areas: solution architecture for new implementations, operational support for existing systems, and process optimization leveraging DevOps principles.

This focus ensures the role both delivers on project backlogs and maintains the stability and performance of current FSM services. Given the focus on SAP FSM, the ideal candidate will possess proven experience in designing and configuring SAP service modules. This includes robust analytical and troubleshooting skills, combined with a practical understanding of how to apply DevOps methodologies to the SAP application lifecycle.

What You Need To Make a Difference

- 50% SAP FSM Solution Design &
- Implementation
- Analyze business requirements from stakeholders in the Project Execution and Service domains to design robust and scalable SAP FSM solutions.
- Configure and customize the SAP FSM module to meet specific business needs, ensuring alignment with overall platform strategy.
- Create and maintain comprehensive documentation for solution designs, configurations, and implementation processes.
- Support S/4HANA projects in implementing end to end field service processes

- 30% Operational Support &

- Troubleshooting




- Act as the subject matter expert for resolving complex technical and functional issues within the SAP FSM environment to ensure operational stability.
- Perform root cause analysis for recurring problems and implement permanent fixes to improve system reliability.
- Provide advanced support for backlog execution, addressing system-related impediments for implementation projects.
- Monitor system performance and health, proactively identifying and addressing potential issues before they impact business operations.
- Ensure stability and issue resolution for SnapLogic interfaces

- 20% Process Optimization &

- DevOps &
- AI
- Identify opportunities for process automation and improvement within the FSM landscape using scripting and other DevOps tools.
- Manage application lifecycle and configuration management for the FSM platform, adhering to DevOps best practices.
- Support the integration of FSM with other enterprise systems, ensuring seamless data flow and process consistency.

Certifications

- SAP Certified Application Associate - SAP Field Service Management

Education
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of professional experience in SAP implementation and configuration, with a specific focus on SAP FSM, CS, or other service-related modules.

Skills

- SAP FSM Expertise
- SAP Field Service Management (FSM)
- Solution Architecture
- Business Process Analysis
- SAP S/4HANA Service Integration
- Configuration Management
- SAP Fiori technology

- DevOps &

- AI
- Agile Methodology
- SAP Joule Expertise
- API Management
- Scripting

- Behavioral &

- Problem Solving
- Troubleshooting (Problem Solving)
- Analytical Skills

📌 Experienced SAP FSM Consultant (Gurugram)
🏢 Siemens Energy
📍 Gurugram