Associate Experience Strategist

Location: Pune/Bengaluru

Experience: 0-1 Years

Employment Type: Full-Time

Job Overview

We are looking for an Associate Experience Strategist to join our team. This is an entry-level role expecting a foundational understanding of human-centred design and eagerness to grow their strategic craft within a cooperative, multidisciplinary team. You will work closely with senior experience strategists and researchers, contribute to research, support design thinking workshops, conduct journey mapping, and synthesis activities across client engagements.

Key Responsibilities

- Workshop Support &
- Facilitation
- Participate in and support the preparation of design thinking and experience strategy workshops
- Set up Workshop boards, templates, and facilitation materials (e.g., in Miro or FigJam)
- Assist in note-taking, capturing insights, and timekeeping during workshop sessions
- Facilitate defined sections of workshops with guidance from senior experience strategists

- Research &
- Insight Gathering
- Support qualitative research activities including basic in-depth interviews and observation sessions
- Take accurate notes and help organize findings by topic or theme
- Participate in synthesis activities — identifying patterns and early insights with guidance
- Contribute to competitive and market scans to inform experience direction

- Strategy synthesis and documentation
- Support the creation of experience strategy artifacts such as journey maps, personas, and opportunity spaces
- Contribute to business case inputs, summarizing findings and supporting documentation
- Help craft clear, structured narratives and presentation materials for team and client reviews




- Understand how customer insights connect to business goals and articulate these with guidance

- Collaboration &
- Growth
- Work closely with Experience design, Research, and delivery teams across engagements
- Proactively seek and apply feedback to improve work quality and approach
- Participate actively in team discussions, contributing perspectives and asking questions
- Begin building knowledge in a functional area or industry to support thought leadership over time
- Required Skills &

- Qualifications:

- 0–1 year of experience in UX design, service design, experience strategy, or a related field
- Foundational understanding of Design Thinking, Human-Centred Design, and discovery frameworks
- Basic familiarity with research methods (qualitative interviews, journey mapping, synthesis)
- Strong written and verbal communication skills — able to articulate ideas clearly
- Ability to work collaboratively in cross-functional teams and manage time effectively
- Comfortable asking questions and working through ambiguity with guidance
- Proficiency in Miro, Figma, or equivalent collaboration/visualization tools

Preferred Experience

- Academic or internship exposure to experience strategy, service design, or UX research
- Familiarity with Double Diamond, Agile, or similar delivery methodologies




- An interest in enterprise digital transformation, CX, or related fields
- Exposure to storytelling or data visualization — ability to translate ideas visually

[BELOW INTERNAL REFERENCE ONLY] Competency expectations at this level (DCF 25) At DCF Level 25, the resource is expected to demonstrate foundational capability across core and craft competencies. The table below outlines what this means in practice across key areas.

Core Competencies

- Developing Self &
- Others: Proactively seeks feedback, asks questions when uncertain, and applies learnings to improve work
- Managing Project Process: Executes assigned tasks on time and with quality; understands how their role fits the overall plan
- Storytelling: Supports creation of narrative artifacts; understands structure of a clear story
- Speaking &
- Presenting: Communicates confidently and clearly without jargon; handles basic Q&A; professionally
- Workshop Facilitation: Contributes prep work, takes effective notes, and supports facilitation activities
- AI Tools &
- Solutioning: Understands basic concepts of AI and its relevance to experience design; participates in relevant discussions

Craft Competencies (Experience Strategy)

- Experience Vision &
- North Star: Recognizes components of a North Star; participates in visioning sessions with guidance
- Strategic Framing &
- Problem Definition: Understands the role of problem framing; can articulate a problem statement created by others

Location DGS India - Pune - Kharadi EON Free Zone (inactive)

Brand

Merkle

Time Type

Full time

Contract Type

Permanent#DGS

📌 Experience Strategy Analyst (Pune)
🏢 Dentsu Global Services
📍 Pune