- Handle customer chats in line with established processes and quality standards.
- Deliver accurate and timely resolutions to customer queries.
- Meet productivity, quality, attendance, and schedule adherence targets.
- Manage multiple chat interactions simultaneously while maintaining service quality.
- Utilize available systems and knowledge resources effectively.
- Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues.
- Adhere to all company policies, compliance, and information security requirements.
- Contribute to process improvement initiatives and knowledge sharing.
📌 Executive (Noida)
🏢 EXL
📍 Noida