Executive - Customer Service (B2B Jewellery) /n Location: Mumbai /n Industry: Diamond-Studded Jewellery Manufacturing /n Experience: 2–4 Years /n Role Overview /n We are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication. /n Key Responsibilities /n /n

- Process and update customer orders accurately in the ERP system.

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- Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements.

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- Track orders from receipt to production, invoicing, dispatch, and delivery.

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- Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams.

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- Share order status, dispatch details, and delivery updates with customers.

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- Prepare and verify invoices, delivery challans, packing lists, and shipment documents.

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- Maintain customer-wise order trackers and pending-order reports.

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- Highlight delays, discrepancies, and customer concerns for timely resolution.

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- Prepare daily and weekly MIS reports on orders, invoicing, and dispatches.

/n /n Candidate Requirements /n /n

- Graduate with 2–4 years of experience in customer service, sales coordination, order management, or commercial operations.

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- Experience in a domestic jewellery manufacturing company is mandatory.

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- Working knowledge of ERP systems is mandatory.

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- Experience in SAP will be preferred.

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- Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes.

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- Valuable knowledge of MS Excel and MIS reporting.

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- Strong communication, coordination, follow-up, and problem-solving skills.

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- High attention to detail and ability to work in a fast-paced, multi-stakeholder environment.

/n /n Key Skills /n B2B Customer Service, Jewellery Manufacturing, Domestic Jewellery Market, Sales Coordination, Order Management, Order Processing, ERP, SAP, Customer Coordination, Invoicing, Dispatch Coordination, Logistics Coordination, MIS Reporting, Jewellery Operations, Order-to-Cash, MS Excel

📌 Executive - Customer ServiceB Jewellery) (Mumbai)
🏢 Kama Jewelry
📍 Mumbai