Business analyst for ECM AMS and migration activities

As part of the « Enterprise Content Management » Domain (ECM domain) at Corporate application platforms IT Direction, the business analyst will have to:

- Ensure User Support on several applications listed and associated with ECM portfolio:
- Analyse requests/issues to propose solutions and improvements in the applications as well as in the AMS processes (i.e. Application Management and Support)
- Maintain our ECM applications up and running fine, using monitoring tools and collaboration with our partners and AMS organization
- Analyze and launch document migrations and related activities
- He/she will be able to work with offshore resources belonging to our different partners.

Applications in scope are the ones managed by the ECM domain:
- DigiDoc platform (based on OpenText xECM (Content Server v25.1 + Archive server v24.4), xECM for Engineering, Core Collaboration for Engineering, and AnswerModuleSuite v3.8): it is used to store, manage, and share business valued documents for CMA CGM group, in a secure way anywhere in the world.
- CoreShare (OpenText product): it is used to share documents safely to external people or institutions.
- DocuSign e-signature (DocuSign): it is the group’s solution for e-signature features and processes.
- SPARK (Spark Archives): it is the long-term Electronic Archiving System (EAS) of the group, managing also physical archives.




- Bulk management and Intelligent Document Processing tools (Everteam Discover, Abbyy Vantage, Mistal Document AI, …)

:

We require a technico-functional analyst, if possible, knowing already some of our solutions, to be able to:

- Resolve efficiently EUP tickets (requests/incidents), for example: user assistance/support, functional adjustment, role & authorization adaptations, …
- Monitor the solutions, manage the security follow-up (user mgt, certificates…)
- Provide reports/dashboards to analyze AMS KPIs
- Initialize or improve AMS processes documentation
- Run necessary migration tasks
- Task coordination on IDP topics with different stakeholders
- Propose configuration optimization and parametrization on ECM Applications to improve solution quality and performance.

Skills:

The job candidate must have at least 8 years of experience in analyzing issues/requests and resolving it, as well as monitoring tasks, and also managing the new business scopes as per organizational/stakeholders needs coupled with an expertise on Open text products we manage at ECM domain.

He/She must be autonomous at work, having teamwork practices, a valuable mood with others and businesspeople. English must be fluent for him/her, French would be appreciated.

Warm Regard

Karthick Kumar

Human Resources [TA]

[email protected]

CMA CGM GBSI, Chennai.

📌 Enterprise Content Management Consultant (Chennai)
🏢 CMA CGM Global Business Services (India
📍 Chennai