Company Description Jio Haptik is a leading AI-powered customer experience platform that has been innovating in conversational AI since 2013, processing over 10 billion conversations and 10 million transactions across multiple channels and 135 languages. The company helps brands leverage Generative AI to deliver end-to-end customer experiences at scale. With two flagship products, Contakt for enterprises and Interakt for SMEs, Haptik focuses on solving major customer pain points through intelligent automation.

Recognized as a category leader by Gartner, G2, and Opus Research, Haptik has earned awards such as “Tech Startup of the Year” in AI and “Best Chat & Conversational Bot.” Its client portfolio includes prominent brands such as Jio, Paytm, Adani, Paisabazaar, Puma, and Whirlpool.

Role Description The Engineering Manager (4–5 years) role at Haptik is a contract, on-site position based in Goregaon. This role involves leading a software engineering team, driving technical execution, and ensuring delivery of high-quality, scalable solutions for Haptik’s AI-driven products.

The Engineering

Manager will oversee project planning, sprint management, and cross-functional collaboration with product, design, and operations teams. Daily responsibilities include reviewing architecture and code, guiding integration efforts, mentoring engineers, and promoting best practices in software development, testing, and deployment. The role also includes tracking engineering metrics, managing risks and dependencies, and fostering a culture of ownership, learning, and continuous improvement.





What will you do every day?

You will be managing and leading a group of talented developers and QA engineers. You will also be working with PMs in delivering products of the highest quality and creating engaging product experiences. You will be responsible for delivering high-quality products in a fast-paced environment. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

- Deep technical understanding of how the distributed system works, able contribute in architectural discussions and help in scaling the systems.
- Drive strict adherence to industry-standard development practices related to code quality, testing, infrastructure management and build processes.
- Continuously identify tools and process improvements needed to help the team function better
- Use your experience of agile development practices and work closely with PMs in running a self-managed agile team. Coach and mentor all team members wherever necessary.
- Sprint, Resource and Delivery Management.
- Communicate with stakeholders to unblock development where needed
- Mentor,



motivate and inspire your team by providing regular feedback and working closely with them to align their personal goals with those of the entire team.
- Readiness to get hands-on with helping developers with resolving issues and with PoCs where required.
- Contribute to growing the team by helping with recruitment processes.

Requirements*:

- B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
- Overall 5-8 years of qualified experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
- Deep understanding of best practices in development and testing processes.
- Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and time management abilities.
- Prior experience of working with Python Programming language.
- Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

📌 Engineering Manager - 4-5 years (Goregaon)
🏢 Haptik
📍 Goregaon