Key Responsibilities:

Client Engagement and Relationship Management:

- Serve as the main point of contact for clients throughout the engagement lifecycle.
- Maintain strong, long-term client relationships to drive collaboration and satisfaction.
- Ensure alignment between client needs and RxLogix solutions.

Project Planning and Delivery:

- Lead project initiation, planning, execution, monitoring, and completion.
- Collaborate with product, pre-sales, and support teams to ensure seamless delivery.
- Ensure project scope, timelines, and deliverables meet client expectations.
- Identify risks, propose mitigation strategies, and manage changes via Change Controls.

Client Needs Assessment and Solution Design:

- Conduct discovery meetings to understand client goals and challenges.
- Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform.
- Ensure delivered solutions meet client requirements and drive measurable business value.

Stakeholder Communication and Reporting:

- Provide regular updates to internal and external stakeholders on project status, risks,



and deliverables.
- Lead quarterly business reviews assessing performance, satisfaction, and future opportunities.
- Offer data-driven insights and recommendations to improve client systems and processes.

Team Collaboration and Leadership:

- Guide and manage internal delivery teams to meet project objectives.
- Mentor team members to enhance skills and growth opportunities.
- Foster a collaborative, accountable, and continuously improving team culture.

Product Feedback and Continuous Improvement:

- Stay informed about industry trends, regulatory changes, and competitor activities.
- Provide structured feedback to product teams based on client experiences.
- Log client suggestions and enhancement requests in the company JIRA portal.

Business Development and Upselling:

- Identify upsell opportunities within existing client engagements.
- Collaborate with the Client Partner to communicate and implement upselling initiatives.

📌 Engagement Lead (Delhi)
🏢 RxLogix
📍 Delhi