1. Handling calls and leads received from all channels.
2. Understand the client’s requirements, goals, timeline, and preferred course/program.
3. Provide detailed counselling regarding available courses, course structure, fees, batches, and learning options.
4. Follow up with leads who have attended demo sessions and guide them regarding enrolment.
5. Maintain accurate and updated records of all leads, calls, messages, follow-ups, demo attendance, and enrolment status in the CRM and respective sheets.
6. Ensure that no lead is left unattended or without a proper follow-up.
7. Handle client queries and coordinate with the concerned trainer/department wherever required.
8. Maintain regular and timely follow-ups with prospective clients.
9. Handle existing-client communication whenever required and ensure timely resolution/escalation of their concerns.
10. Handle end to end process from leads received to enrollments and after sales service.

Work From Home ?

Remote Job

Required Flexibility to work in (EST/PST/IST) Time zones

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