Key Responsibilities:
- Lead, hire, evaluate, retain, and train staff in IT Service Desk and Managed Services operations.
- Direct a customer-focused team and ensure delivery of 24x7 managed services engagements.
- Collaborate with product development, DevOps, QA, and other IT teams to develop procedures, standards, operational controls, and communication paths.
- Measure and report operational metrics and KPIs to internal and external management.
- Monitor user satisfaction and implement best practices to improve services.
- Ensure adherence to ITIL best practices and methodologies.
- Manage multiple teams and projects while meeting or exceeding customer expectations.
- Flexibility to work early mornings, late nights, or off-hours as required.
📌 Director- Professional Services (Noida)
🏢 RxLogix
📍 Noida